Amani Watson
Woodbridge
Summary
Customer Service professional with over 10 years of experience, adept at enhancing satisfaction and retention through proactive engagement and detail-oriented problem-solving. Demonstrates strong leadership and communication skills, effectively managing and training teams to achieve performance targets. Skilled in cash handling, inventory management, and office operations, with a focus on innovative solutions to streamline processes and improve customer experiences.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Medical assistant /Front Desk Receptionist
Luxura med spa
Alexandria
03.2025 - Current
- Managed patient scheduling and appointment confirmations, ensuring optimal flow and minimal wait times in the clinic.
- Assisted healthcare providers with patient intake and documentation, enhancing the accuracy of medical records and patient information.
- Coordinated communication between patients and medical staff, facilitating timely responses to inquiries and improving overall patient experience.
Medical Transporter
Inova
Fairfax
12.2024 - 02.2025
- Transport patients safely, ensuring timely care and reducing wait times through efficient scheduling.
- Maintain detailed records and compliance with safety protocols, enhancing department efficiency.
- Coordinate with medical staff, optimizing patient transfers and improving overall healthcare delivery.
- Maintain comprehensive digital records of patient transfers, including specialized equipment needs and realtime status updates.
- Create calming environment during transport by providing clear communication and emotional support to patients and families.
Hostess
North Italia
Mclean
02.2024 - 11.2024
- Warmly greeted guests, creating a welcoming atmosphere and enhancing guest satisfaction.
- Managed reservations, optimizing table turnover and accommodating guest preferences.
- Trained new staff in customer service and restaurant procedures, improving team efficiency.
- Provided menu details, answering inquiries to ensure informed dining choices.
- Maintained cleanliness of host stand and dining area, ensuring a pleasant environment.
Pharmacy Tech
Walgreens
Lorton
09.2023 - 02.2024
- Assist pharmacists in preparing medications, ensuring prescription accuracy and compliance.
- Manage inventory, ordering and restocking supplies to maintain optimal pharmacy operations.
- Deliver excellent customer service, addressing inquiries and supporting medication usage.
- Conduct medication reconciliations, ensuring accurate patient records and documentation.
- Operate pharmacy software for efficient prescription processing and patient management.
- Streamlined medication dispensing workflow and implemented cross-checking protocols to enhance prescription accuracy while supporting pharmacists in daily operations.
Insurance Agent
GEICO
Fredericksburg
08.2021 - 02.2023
- Developed marketing strategies, boosting client acquisition through diverse channels.
- Built a robust client network, enhancing lead generation and sales conversion.
- Assessed client needs, proposing tailored insurance solutions for optimal coverage.
- Facilitated policy sales, contributing to significant business growth.
- Managed claims processing, ensuring compliance and client satisfaction.
- Streamlined claims processing workflow by implementing systematic evaluation protocols for commercial, personal, and pet insurance policies.
- Cultivated diverse client portfolio through strategic networking and personalized insurance solutions, driving substantial business growth.
Store Manager
Cubesmart
Fairfax
02.2021 - 08.2021
- Led customer interactions to tailor solutions, enhancing satisfaction and retention.
- Managed leasing and rental processes, optimizing sales and financial outcomes.
- Handled POS operations, ensuring accurate reporting and secure transactions.
- Conducted store inspections and maintenance, improving operational efficiency.
- Collaborated on staff development, boosting sales and service capabilities.
- Led comprehensive store operations including security checks, facility maintenance, and customer relationship management to ensure optimal service delivery.
- Developed team capabilities through targeted training initiatives, focusing on sales techniques and service excellence while coordinating disposal operations.
Customer Service Rep
Devall Llc
Tysons
01.2020 - 02.2021
- Resolved customer inquiries, boosting satisfaction and retention through effective issue resolution.
- Managed disputes calmly, enhancing client relationships and retention rates.
- Updated customers on products, aiding informed decisions and improving user experience.
- Troubleshot issues, increasing service efficiency and user satisfaction.
- Worked with team to refine service processes, achieving notable improvements.
Retail Associate/ Cashier/ Barista
Greenberry Coffee Co
Mclean
01.2019 - 03.2020
- Greeted customers, shared specials, processed orders and payments, enhancing customer satisfaction.
- Prepared and served food and beverages, ensuring quality and adherence to safety regulations.
- Educated customers on coffee and tea products, boosting sales and customer knowledge.
- Managed inventory and updated displays, improving store appearance and product availability.
- Assisted customers, boosting satisfaction and enhancing shopping experience.
- Maintained cash handling accuracy, ensuring smooth operations.
- Monitored store security, preventing losses and ensuring safety.
- Organized merchandise, maintaining a clean and efficient workspace.
- Collaborated with vendors, improving product availability.
- Managed merchandise flow to sales floor, enhancing display efficiency and customer access.
- Implemented security measures for new stock, ensuring loss prevention and inventory accuracy.
Retail Associate
Home Depot
Capital Heights
02.2017 - 09.2017
Retail Associate/ Assistant Manager
Rue 21
District Heights
09.2014 - 02.2017
- Led customer service initiatives, boosting satisfaction and repeat patronage.
- Oversaw stockroom organization, optimizing space and resource management.
- Facilitated cashier operations, maintaining transaction accuracy and speed.
- Coordinated with team members to optimize sales floor layout, implement security protocols, and deliver exceptional customer service experiences.
Education
Degree in Nursing -
Northern Virginia Community College
Springfield , VA 05.2024 - 02.2026
VA/ MD Licensed Cosmetologist -
Certified Clinical Medical Assistant -
CNA - Nurse Assistant
NOVA
Skills
- Customer Service
- Data Entry
- Office Management
- Medical Assistant
- Problem Solving
- Team Leadership
- Inventory Management
- Cash Handling
- Sales
- Training
- Communication
Certification
- Certified Clinical Medical Assistant, 2024
- VA/ MD Licensed Cosmetologist, 01/01/16, Present
Timeline
Medical assistant /Front Desk Receptionist
Luxura med spa
03.2025 - Current
Medical Transporter
Inova
12.2024 - 02.2025
Degree in Nursing -
Northern Virginia Community College
05.2024 - 02.2026
Hostess
North Italia
02.2024 - 11.2024
Pharmacy Tech
Walgreens
09.2023 - 02.2024
Insurance Agent
GEICO
08.2021 - 02.2023
Store Manager
Cubesmart
02.2021 - 08.2021
Customer Service Rep
Devall Llc
01.2020 - 02.2021
Retail Associate/ Cashier/ Barista
Greenberry Coffee Co
01.2019 - 03.2020
Retail Associate
Home Depot
02.2017 - 09.2017
Retail Associate/ Assistant Manager
Rue 21
09.2014 - 02.2017
VA/ MD Licensed Cosmetologist -
Certified Clinical Medical Assistant -
CNA - Nurse Assistant
NOVA