Amani Williams
Virginia Beach
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative
Cox Communications
05.2021 - Current
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with multiple means of communication within fast-paced environment.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Documented details of calls and customer interactions.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
- Enhanced the customer experience by providing personalized solutions tailored to individual needs.
Lead Preschool Teacher
KinderCare Learning Centers Inc.
08.2019 - 04.2021
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted Lead Teacher with age appropriate lesson plans.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Sales Associate
Macy's
02.2018 - 04.2019
- Processed customer orders and accurately entered into order system
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained records related to sales, returns and inventory availability.
Jewlery Sales Associate
Walmart
06.2017 - 03.2018
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
- Maintained records related to sales, returns and inventory availability.
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Accepted and processed returns.
Brand Representative
Altar'd State
08.2016 - 04.2017
- Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals
- Assisted customers in finding suitable products to meet their needs
- Educated customers on different products
- Maintained Cleanliness of the store
- Handled and processed cash and credit card transactions.
- Communicated product value, quality and style to educate and entice potential customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Green Run High School
Virginia Beach, VASkills
- Critical thinker
- Pleasant demeanor
- Works well under pressure
- File Organization
- Excellent communication skills
- Articulate and well-spoken
- Accurate and detailed
- Database Entry
- Document and Records Management
- Goal-Oriented
- Pipeline Management
- Relationship Building
Timeline
Inbound Sales Representative
Cox Communications
05.2021 - Current
Lead Preschool Teacher
KinderCare Learning Centers Inc.
08.2019 - 04.2021
Sales Associate
Macy's
02.2018 - 04.2019
Jewlery Sales Associate
Walmart
06.2017 - 03.2018
Brand Representative
Altar'd State
08.2016 - 04.2017
High School Diploma -
Green Run High School
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