Amara Muhammad
South Chesterfield
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Sr. IB Recovery Coordinator/Fraud Specialist III
Capital One
12.2017 - Current
- Assisted with collections efforts on overdue balances
- Negotiate with customers on balance and options for payment arrangements
- Provided thorough and accurate documentation on each account
- Provided suggestions on alternative options to resolve debt
Customer Care Representative
T-Mobile
02.2016 - 12.2017
- Inbound and Outbound call center
- Customers call in with billing, product, or service questions
- Specialized in making outbound calls for collections and specific call backs
- Resolving every issue from start to finish
Customer Service Representative
General Dynamics
06.2015 - 02.2016
- Incoming Call Center Environment
- Computer usage to navigate through system to gather information regarding beneficiary accounts
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Successfully complete ongoing Medicare training requirements, including but not limited to Part A Claims, Part B Claims, and DME.
Education
Associate of Science - Medical Assisting
ECPI University
01.2025
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Phlebotomy
- Reliable team player
- Compassionate
- BLS CPR and AED Certified
Timeline
Sr. IB Recovery Coordinator/Fraud Specialist III
Capital One
12.2017 - Current
Customer Care Representative
T-Mobile
02.2016 - 12.2017
Customer Service Representative
General Dynamics
06.2015 - 02.2016
Associate of Science - Medical Assisting
ECPI University
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