Amariyah Bumpas
Hampton
Summary
Motivated and dependable professional with over 4 years of experience in leadership and teamwork, including 4 years in JROTC and 3 years as a shift leader. Proven ability to lead by example, communicate effectively, and collaborate with diverse teams to meet organizational goals. Strong problem-solving skills, a commitment to excellence, and a track record of fostering positive work environments. Adept at managing responsibilities under pressure and consistently delivering high-quality results.
Overview
1
1
year of professional experience
Work History
Server
Cracker Barrell Old Country Store
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Leader
Subway
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Sales Associate
Dooney & Bourke
09.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Phobeus
Hampton, VAHuman Services
Old Dominion University
Norfolk, VA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
Timeline
Server
Cracker Barrell Old Country Store
04.2024 - Current
Shift Leader
Subway
09.2023 - Current
Sales Associate
Dooney & Bourke
09.2023 - 08.2024
High School Diploma -
Phobeus
Human Services
Old Dominion University
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