Amaya Henderson
Glen Allen,VA
Summary
Results-driven professional with a diverse background in administrative support, human resources, counseling, and healthcare. Holds a Master of Health Administration degree, complemented by a strong foundation in psychology and health science. Expertise includes organizational management, personnel administration, and behavioral intervention. Proven ability to excel in fast-paced environments while maintaining meticulous attention to detail and delivering exceptional outcomes. Ready to leverage a unique blend of administrative acumen, healthcare expertise, and a passion for enhancing individual well-being in a challenging and rewarding role within an esteemed organization.
Overview
9
9
years of professional experience
Work History
Human Rights Advocate
Department of Behavioral Health & Developmental Services
Richmond, VA
01.2021 - Current
- Collaborated with community partners to advocate for the rights of individuals with disabilities.
- Monitoring compliance with the human rights regulations; reviewing provider policies for compliance; and taking necessary action to ensure the health and safety of individuals receiving services licensed, funded or operated by the Department.
- Key responsibilities of the Office of Human Rights (OHR)
Protect Rights: Ensure individuals receiving services from DBHDS-licensed, funded, or
operated providers have their legal, civil, and human rights protected.
Oversight & Monitoring: Monitor compliance with human rights regulations across
providers.
Complaint Resolution: Investigate; Monitor and review provider investigations; and
facilitate the formal process for appeals regarding rights issues.
Advocacy & Education: Provide training and technical guidance to providers. Individuals,
families, LHRC and SHRC on rights and responsibilities.
Policy Administration: Review and assist in creating and updating policies that safeguard
individual rights.
Major Activities Going Well
AIM Safety Visits & Incident Response to Serious Abuse Allegations
o Onsite “AIM24” visits within 24 hours of alleged abuse with serious injury, restraint with
serious injury or alleged sexual abuse
o Assess safety of all individuals in service setting, Initiate individual’s due process and
ensure provider has initiated their internal investigation; Monitor compliance after
serious abuse allegations
o “AIM30” follow up on all substantiated abuse reports to verify implementation of all
corrective actions
DSS/DARS/DBHDS Agreement
o Formalized in 2019: APS/CPS localities send reports of abuse/neglect involving
individuals receiving services in a licensed program or DBHDS facility to OHR
o OHR ensures individuals are protected and prevents under-reporting into CHRIS
o Average 1,500 reports/year; 31 % of reports should have been entered in CHRIS in
FY25
o Providers receive a citation for not reporting plus any identified abuse/neglect
Due Process: Unique to DBHDS-OHR
o Supported 16 LHRCs with 80+ volunteers
o 207 due process reviews for individuals (AR appointment, Consent, Restrictions,
BTP)
o 35 LHRC Fact-Finding Reviews, 13 SHRC Appeals
DBHDS - Enterprise Human Rights Policy
o Identified intersectionality of human rights across all DBHDS staff and programs
o Established framework to expand basic Human Rights training to Central Office staff
Quality Improvement:
o Emphasis on Training: 4 Core Webinars every quarter average 150+ participants
o DD-Community Lookbehind Initiative
o Negative Action against licensed providers is based on OHR Health & Safety CAPs
Administrative Assistant/ Human Resource
Serenity C & C Inc.
Richmond, VA
01.2019 - 10.2021
- Managed calendars, scheduled meetings, and coordinated travel arrangements for executives.
- Reviewed and processed employee expense reports, ensuring accuracy and compliance with policies.
- Assisted with recruitment efforts by screening resumes and scheduling interviews for potential candidates.
- Maintained confidential employee records and supported onboarding and offboarding procedures.
Counselor and Teacher Aide
St. Joseph Villa
Richmond, VA
01.2018 - 06.2019
- Supported students with emotional regulation and conflict resolution skills in small group settings.
- Assisted teacher with classroom management and individualized learning activities for students.
- Facilitated mindfulness and relaxation exercises to promote self-awareness and stress reduction.
- Organized and led outdoor education and experiential activities to promote team-building and social skills.
Certified Nurse Assistant
Heritage Green Assisted Living
Richmond, VA
05.2017 - 09.2018
- Assisted with daily living activities for elderly patients at a nursing home.
- Monitored and recorded vital signs and symptoms to track patient health.
- Provided basic nursing care under the supervision of medical staff in a hospital setting.
Education
Master of Health Administration -
George Mason University
Fairfax, VA12-2023
Bachelor of Science - Psychology and Minor of Health Science
Virginia State University
Petersburg, VA05-2019
Nurse Aide Certificate -
Northern Neck Technical Center
Tappahannock, VA06-2015
Advance Diploma - undefined
Lancaster High School
Lancaster, VA01-2015
Skills
- Leadership
- Public speaking
- Problem-solving
- Customer service
- Document review
- Investigation skills
- Regulatory compliance
- Administrative support
- Strategy development
- Creative and critical thinking
- Organization and administration
- Establishing effective relationships
- Collaboration and teamwork
- Microsoft Office
Accomplishments
- Implemented improved tracking system to increase efficiency of support.
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
French | Advanced. Diploma in Advanced French
Interests
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Passionate about balancing physical health with mental and emotional wellness
- Getting involved in local advocacy groups to promote positive change in the community
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Human Rights Advocate
Department of Behavioral Health & Developmental Services
01.2021 - Current
Administrative Assistant/ Human Resource
Serenity C & C Inc.
01.2019 - 10.2021
Counselor and Teacher Aide
St. Joseph Villa
01.2018 - 06.2019
Certified Nurse Assistant
Heritage Green Assisted Living
05.2017 - 09.2018
Bachelor of Science - Psychology and Minor of Health Science
Virginia State University
Advance Diploma - undefined
Lancaster High School
Master of Health Administration -
George Mason University
Nurse Aide Certificate -
Northern Neck Technical Center