Amaya White
Chesapeake
Summary
Versatile and empathetic team member with a background in customer service and sales. Recognized for strong work ethic and integrity, consistently building rapport and loyalty while managing high-pressure situations.
Overview
4
4
years of professional experience
Work History
Call Center Agent, Inbound Sales
LifeProtect 24/7
Norfolk, VA
12.2025 - 01.2026
- Assisted customers in understanding product features and benefits to enhance purchasing decisions.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
Deli Associate
Food Lion
Chesapeake, VA
08.2025 - 12.2025
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
- Implemented best practices for labeling and displaying products to attract customers.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Warehouse Worker
Amazon
Suffolk, VA
01.2025 - 10.2025
- Managed inventory accuracy through systematic scanning and labeling of products.
- Consistently lifted materials weighing as much as 40 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Cashier
Bath & Body Works
Virginia Beach, VA
06.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Handled cash, credit, and gift card transactions accurately while ensuring compliance with policies.
- Adapted quickly to changes in promotions and inventory levels to meet customer demands.
- Provided support during peak hours by managing lines and improving checkout speed.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Team Member
Dollar Tree
Chesapeake, VA
08.2023 - 01.2025
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and store navigation.
- Managed inventory restocking to ensure product availability.
- Resolved customer complaints effectively to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Cold Stone
Chesapeake, VA
05.2022 - 08.2023
- Provided exceptional customer service by promptly taking orders and addressing inquiries.
- Maintained cleanliness and organization of serving area to enhance operational efficiency.
- Processed cash and card transactions accurately, ensuring smooth checkout experiences for customers.
- Developed extensive knowledge of menu offerings to make personalized recommendations to patrons.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Implemented best practices for food safety and sanitation to maintain high health standards in service area.
Cashier/Team Member
Ocean Breeze Waterpark
Virginia Beach, VA
03.2022 - 08.2022
- Processed customer transactions efficiently using POS systems.
- Implemented best practices for loss prevention and security measures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VAAssociate Degree in Funeral Service - Funeral Services
Tidewater Community College
Norfolk, VA05-2029
Skills
- Customer communications
- Payment processing
- Team development
- Customer service
- Work ethic and integrity
- Patience and empathy
Timeline
Call Center Agent, Inbound Sales
LifeProtect 24/7
12.2025 - 01.2026
Deli Associate
Food Lion
08.2025 - 12.2025
Cashier
Bath & Body Works
06.2025 - 08.2025
Warehouse Worker
Amazon
01.2025 - 10.2025
Cashier/Team Member
Dollar Tree
08.2023 - 01.2025
Team Member
Cold Stone
05.2022 - 08.2023
Cashier/Team Member
Ocean Breeze Waterpark
03.2022 - 08.2022
High School Diploma -
Oscar Smith High School
Associate Degree in Funeral Service - Funeral Services
Tidewater Community College