AMBER BAYNE
ROANOKE
Summary
Detail-oriented professional with a background in healthcare and customer service. Proven ability to respond to patient needs promptly while ensuring compliance and safety. Ready to leverage skills to improve patient outcomes and satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
CNA
Brandon Oaks Nursing And Rehabilitation Center
Roanoke
12.2025 - 07.2026
- Assisted with daily living activities, including bathing and dressing residents.
- Provided compassionate personal care to residents with diverse needs.
CNA
Springtree Health & Rehab
Roanoke
10.2025 - 11.2025
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities accurately in electronic health records.
- Supported recreational activities to enhance resident engagement and well-being.
- Communicated effectively with residents, families, and healthcare team members.
- Followed safety protocols to prevent accidents and ensure resident safety.
- Participated in staff training sessions to improve caregiving skills and knowledge.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Claims Representative
Elevance
Roanoke
01.2025 - 03.2025
- Processed claims efficiently using company software and tools.
- Reviewed documentation for accuracy and completeness before approval.
- Assisted team members in resolving complex claim inquiries and issues.
- Processed a high volume of claims efficiently while maintaining quality standards.
Patient Service Representative
Carilion Roanoke Memorial Hospital
Roanoke
03.2023 - 12.2024
- Verified patient information and maintained accurate records in the system.
- Coordinated with healthcare providers to ensure seamless patient care experiences.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- serve as resource for patient and families, utilize effective communication, courtesy, confidentiality, and professionalism with each interaction.
- along with pastoral care, handles trauma and gold alerts
Customer Care Representative
Wells Fargo & Company
Roanoke
05.2017 - 12.2023
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints using effective communication and problem-solving skills.
- Educated clients on banking products and services to enhance their experience.
- Processed transactions accurately while adhering to company policies and procedures.
- Collaborated with team members to improve customer service workflows and efficiency.
- Documented customer interactions in the CRM system for future reference.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
CNA
Friendship Health And Rehab
Roanoke
09.2010 - 08.2013
- Provided compassionate care to residents, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of resident rooms and common areas for safety.
- Documented patient information accurately in electronic health records systems.
- Supported rehabilitation activities, encouraging mobility and participation in therapy sessions.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
High School Diploma -
Salem High School
Salem, VA06-2010
Skills
- Vital signs monitoring
- Electronic health records
- Patient mobility support
- Infection control
- Safety protocols
- Claims processing
Certification
- Certified Nursing Aide
- Certified BLS
Timeline
CNA
Brandon Oaks Nursing And Rehabilitation Center
12.2025 - 07.2026
CNA
Springtree Health & Rehab
10.2025 - 11.2025
Claims Representative
Elevance
01.2025 - 03.2025
Patient Service Representative
Carilion Roanoke Memorial Hospital
03.2023 - 12.2024
Customer Care Representative
Wells Fargo & Company
05.2017 - 12.2023
CNA
Friendship Health And Rehab
09.2010 - 08.2013
High School Diploma -
Salem High School