Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Bishop

Bristol

Summary

Dynamic Vice President at H&W Repair, Inc. with a proven track record in negotiation and relationship building. Expert in financial planning and risk management, driving profitability while fostering collaboration. Recognized for enhancing operational efficiency and cultivating high-performing teams, ensuring compliance and achieving profit objectives through strategic decision-making.


I have also had the pleasure of getting to be a stay-at-home mom to my 2 sons. Now they are older, its time for me to get back into the work force.

Overview

32
32
years of professional experience

Work History

Vice President

H&W Repair, Inc.
08.2010 - Current
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Identified opportunities to improve business process flows and productivity.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Managed financial, operational and human resources to optimize business performance.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

Cashier Supervisor

Double Kwik
07.2001 - 05.2004
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Promoted business' development by building and maintaining relationships with new clients.

411 Operator

Verizon
09.1999 - 08.2000
  • Recognized for maintaining a consistently low number of dropped calls through skillful handling of difficult or challenging situations.
  • Enhanced caller experience by providing accurate and timely information in response to inquiries.
  • Improved customer satisfaction rates by consistently maintaining a professional and empathetic demeanor during interactions.
  • Collaborated with colleagues to address complex inquiries, pooling knowledge and resources for optimal results.
  • Kept up-to-date on regional events, road closures, and other relevant information to provide accurate assistance to callers.
  • Assisted callers with special needs by utilizing TTY equipment and other specialized resources.
  • Reduced response times for emergency calls by efficiently routing them to the appropriate agencies.
  • Supported co-workers during peak hours or high-volume periods by taking additional calls as needed while maintaining exceptional service standards.
  • Maintained a high level of concentration and focus in a fast-paced, noisy work environment, ensuring that each call was handled efficiently and professionally.
  • Navigated multiple databases simultaneously with ease while speaking with callers on the phone, enabling quick retrieval of requested information without delay.
  • Contributed to team success by consistently meeting or exceeding performance targets for call handling time and quality scores.
  • Built trust with callers through active listening skills, empathy, and a genuine commitment to resolving their issues or concerns promptly.
  • Ensured proper documentation of all calls, adhering strictly to confidentiality guidelines when handling sensitive information.
  • Handled high-stress situations calmly and effectively, ensuring that each caller received prompt attention and support.
  • Accessed number directories to provide relevant information to callers.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Assistant Manager

McLin, Inc. Dba Subway
02.1993 - 09.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate of Science - Radiography

Virginia Highlands Community College
Abingdon, VA

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Complex Problem-solving
  • Client relationship building
  • Results-driven
  • Account management
  • Operations management
  • Customer service
  • Documentation and reporting
  • Negotiation and persuasion
  • Staff development
  • Sales leadership
  • Customer and employee rapport
  • Price structuring
  • Staff training
  • Sales and marketing leadership
  • Rules and regulations
  • Profit objectives
  • Staff recruiting and retainment
  • Customer prospecting
  • Verbal and written communication

Timeline

Vice President

H&W Repair, Inc.
08.2010 - Current

Cashier Supervisor

Double Kwik
07.2001 - 05.2004

411 Operator

Verizon
09.1999 - 08.2000

Assistant Manager

McLin, Inc. Dba Subway
02.1993 - 09.1999

Associate of Science - Radiography

Virginia Highlands Community College

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Amber Bishop