Amber Botkins
BROADWAY
Summary
Dedicated Store Manager with a proven record in enhancing customer satisfaction and team performance through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Once Upon A Child
Harrisonburg, VA
05.2020 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and developed team members to enhance product knowledge and customer service skills.
- Implemented inventory management strategies to reduce stock discrepancies and improve availability.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Fostered a positive work environment through effective communication and conflict resolution practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Certificate of Business Management - Business Management
ECornell
Online11-2023
High School Diploma -
Broadway High School
Broadway, VA06-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Store operations
Timeline
Store Manager
Once Upon A Child
05.2020 - Current
Certificate of Business Management - Business Management
ECornell
High School Diploma -
Broadway High School