Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Crihfield

Clintwood

Summary

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Overview

16
16
years of professional experience

Work History

Registered Nurse

Ballad Healthcare
08.2021 - Current
  • Assisted in patient assessments and monitored vital signs to ensure optimal care.
  • Administered medications accurately under supervision, following established protocols.
  • Collaborated with healthcare team to develop individualized care plans for patients.
  • Educated patients and families on health management and treatment options effectively.
  • Administered medications and monitored patient vital signs to ensure optimal health outcomes.
  • Developed individualized care plans in collaboration with interdisciplinary teams for improved patient satisfaction.
  • Educated patients and families on disease management, medication adherence, and post-discharge instructions.
  • Trained new nursing staff on best practices in home health care protocols and safety procedures.
  • Coordinated with healthcare providers to streamline communication and enhance continuity of care across settings.
  • Informed physicians of any changes to patients' health or concerns observed during home visits.

LPN/RN Floor Nurse

Pikeville Nursing and Rehab
10.2018 - 08.2021
  • Administered medications and treatments in compliance with established protocols and patient care plans.
  • Monitored patient vital signs and reported changes to nursing staff for timely interventions.
  • Assisted in developing individualized care plans through collaboration with interdisciplinary teams.
  • Trained and mentored junior nursing staff on best practices in patient care and documentation procedures.
  • Implemented infection control measures to maintain a safe environment for patients and staff.
  • Conducted routine assessments to evaluate patient progress, ensuring adherence to treatment goals.

Shift Manager/Key Holder

Long John Silver's
03.2015 - 10.2018
  • Supervised daily operations to ensure compliance with company policies and procedures.
  • Trained new team members on operational standards and customer service excellence.
  • Managed inventory levels, performing regular stock assessments and reordering as needed.
  • Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
  • Resolved customer complaints by identifying issues and providing effective solutions promptly.
  • Scheduled staff shifts to optimize coverage while adhering to labor regulations and budget constraints.
  • Collaborated with management to develop strategies for increasing sales and improving customer experience.

Personal Service Representative

Serco Global Services
08.2013 - 03.2015
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implemented feedback mechanisms to identify areas for service enhancement and performance improvement.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Trained new representatives on company policies, procedures, and customer engagement techniques.
  • Conducted follow-up calls to ensure customer satisfaction and retention of services provided.

CNA/Front Office Manager

Community Medical Care
11.2011 - 08.2013
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained accurate patient records, documenting care provided and observations.
  • Implemented infection control measures, enhancing overall patient safety standards.
  • Collaborated with healthcare team to develop individualized care plans.
  • Trained and mentored front desk staff to enhance service quality and efficiency.
  • Managed front office operations, ensuring seamless guest check-in and check-out processes.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Cashier/Cook Operator

Long John Silvers
04.2009 - 06.2011
  • Processed customer transactions efficiently, ensuring accurate cash handling and register management.
  • Assisted in training new cashiers on company policies and operational procedures.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Resolved customer inquiries and complaints promptly, promoting satisfaction and loyalty.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Implemented inventory tracking measures for front-end supplies, reducing shortages and waste.

Education

Associate of Applied Science - Nursing

Mountain Empire Community College
Big Stone Gap, VA
05-2020

Skills

  • Medication and IV administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Strong clinical judgment
  • Patient and family advocacy
  • Infection control measures
  • Wound care
  • Compassion and empathy
  • Intravenous therapy
  • Care plan development

Timeline

Registered Nurse

Ballad Healthcare
08.2021 - Current

LPN/RN Floor Nurse

Pikeville Nursing and Rehab
10.2018 - 08.2021

Shift Manager/Key Holder

Long John Silver's
03.2015 - 10.2018

Personal Service Representative

Serco Global Services
08.2013 - 03.2015

CNA/Front Office Manager

Community Medical Care
11.2011 - 08.2013

Cashier/Cook Operator

Long John Silvers
04.2009 - 06.2011

Associate of Applied Science - Nursing

Mountain Empire Community College

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Amber Crihfield