Summary
Overview
Work History
Education
Skills
Timeline
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Amber Darouse

Virginia Beach

Summary

Dynamic Business Assistant at Heartland Dental with a proven track record in enhancing patient relationships and optimizing workflow management. Skilled in payment processing and problem-solving, I successfully managed complex projects, improved operational efficiency, and fostered collaboration among teams, ensuring seamless operations even during high-pressure situations.

Overview

15
15
years of professional experience

Work History

Business Assistant

Heartland Dental
08.2010 - Current
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
  • Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Engaged with patients to build lasting relationships.
  • Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
  • Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
  • Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.

Education

High School Diploma -

Hampton High
Hampton, VA

Skills

  • Patient relationship building
  • Customer service
  • Calendar management
  • Audit coordination
  • Payment processing
  • Monthly closing support
  • Issue research
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Teamwork and collaboration

Timeline

Business Assistant

Heartland Dental
08.2010 - Current

High School Diploma -

Hampton High
Amber Darouse