Amber Darouse
Virginia Beach
Summary
Dynamic Business Assistant at Heartland Dental with a proven track record in enhancing patient relationships and optimizing workflow management. Skilled in payment processing and problem-solving, I successfully managed complex projects, improved operational efficiency, and fostered collaboration among teams, ensuring seamless operations even during high-pressure situations.
Overview
15
15
years of professional experience
Work History
Business Assistant
Heartland Dental
08.2010 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with patients to build lasting relationships.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
Education
High School Diploma -
Hampton High
Hampton, VASkills
- Patient relationship building
- Customer service
- Calendar management
- Audit coordination
- Payment processing
- Monthly closing support
- Issue research
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Business Assistant
Heartland Dental
08.2010 - Current
High School Diploma -
Hampton High
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