Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amber Grubbs

Sandy Hook

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Lead Orthodontic Treatment Coordinator

Horsey Orthodontics
03.2019 - Current
  • Verified patient insurance eligibility and benefits.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Set appointments and made follow-up calls.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Verified patient insurance eligibility and entered patient information into system.

Orthodontic Assistant

Drs. Riley, Wiltshire, & Brassington
04.2008 - 03.2019
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Set appointments and made follow-up calls.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Monitored patient comfort and safety during dental procedures.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Exposed, developed and mounted dental x-rays.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Verified patient insurance eligibility and benefits.

Front Desk Receptionist

Midlothian Family Practice
04.2001 - 04.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Education

2 Years Of Study -

John Tyler Community College
Chester, VA

High School Diploma -

Powhatan High School
Powhatan, VA
06.2003

Skills

  • High-Volume Environments
  • Data Verification
  • Personable Communication
  • Patient Care Standards
  • Patient Flow Management
  • Quality Assurance and Control
  • Maintaining Clean Work Areas
  • Team Leadership
  • Business Development
  • Personnel Management
  • Staff Training
  • Positive Reinforcement Strategies
  • Staff Development
  • Communication Skills
  • Training Delivery
  • Performance Monitoring
  • Staff Motivation
  • Marketing and Advertising
  • Job Assignments
  • Interpersonal Skills
  • Strategy Implementation
  • Closing Procedures
  • Behavior Modeling
  • Performance Monitoring and Evaluation
  • Customer Experience
  • Budget Administration
  • Rule Enforcement
  • Financial Records
  • Office Support
  • Customer Satisfaction
  • Community Engagement
  • Leadership
  • Negotiation
  • Sales
  • Individualized Care Plans

Accomplishments

Attended customer satisfaction and leadership courses/conference to better serve the public.

Timeline

Lead Orthodontic Treatment Coordinator

Horsey Orthodontics
03.2019 - Current

Orthodontic Assistant

Drs. Riley, Wiltshire, & Brassington
04.2008 - 03.2019

Front Desk Receptionist

Midlothian Family Practice
04.2001 - 04.2008

2 Years Of Study -

John Tyler Community College

High School Diploma -

Powhatan High School

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Amber Grubbs