Amber Hamilton-Wagner
Henrico
Summary
Detail-oriented and client-focused legal administrative professional with experience supporting law firm operations, medical-legal coordination, and front-office procedures. Adept in managing confidential documentation, facilitating case progression, and ensuring efficient communication between attorneys, clients, and third-party providers. Currently pursuing an Associate of Applied Science in Paralegal Studies to further advance a legal career.
Legal professional with strong focus on administrative and clerical support in fast-paced environments. Skilled in managing legal documents, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Advocacy & Legal Administrative Assistant
Christina Pendleton & Associates
11.2024 - Current
- Answered and routed high-volume incoming calls with professionalism and confidentiality, supporting legal teams in ongoing personal injury and medical claims.
- Greeted clients and maintained a welcoming environment, ensuring a professional first point of contact.
- Scheduled attorney consultations, medical appointments, and coordinated external provider communications to assist in case preparation and client advocacy.
- Managed electronic medical and legal files using document management software; ensured timely filing and retrieval in support of litigation and claims processes.
- Coordinated use of conference rooms, vendor relations for catering, and meeting logistics.
- Assisted attorneys and paralegals with administrative duties, including record requests, medical billing coordination, and file organization.
- Trained new staff on legal intake procedures and firm protocols to ensure operational consistency.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
Sales Associate Manager
Kroger
07.2023 - 11.2024
- Led a team in daily operations, while tracking performance and financial accuracy.
- Reinforced customer service excellence in a fast-paced retail setting.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Insurance Billing Specialist
Abbott
07.2018 - 07.2020
- Interpreted medical billing codes, resolved insurance discrepancies, and liaised with patients on financial matters.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
Claims Representative
GEICO
07.2017 - 07.2018
- Processed insurance claims efficiently, supported investigations, and maintained high QA scores.
Assistant Store Director
Vons/Albertsons
07.2010 - 07.2017
- Managed compliance documentation, labor reporting, and team development in a high-volume retail setting.
Education
Associate of Applied Science - Paralegal Studies
J. Sargeant Reynolds Community College
Richmond, VA12-2025
Skills
- Legal & Medical Documentation
- Client Communication & Intake
- Appointment & Calendar Management
- Document Management Software (iManage, Workshare)
- Westlaw Research Proficiency
- Confidential Record Handling
- Office & Legal Admin Procedures
- Microsoft Office Suite
- Office administration
- File management
- Calendar management
- Proofreading
- Legal research
Accomplishments
- Read medical reports on 1000+ clients regarding various medical issues to determine validity of diagnoses.
- Achieved amazing remarks on my performance evaluations by completing all tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- The Fundamentals of Westlaw
- Proficient in Clio and Smart Advocate
Languages
English
Native or Bilingual
Timeline
Medical Advocacy & Legal Administrative Assistant
Christina Pendleton & Associates
11.2024 - Current
Sales Associate Manager
Kroger
07.2023 - 11.2024
Insurance Billing Specialist
Abbott
07.2018 - 07.2020
Claims Representative
GEICO
07.2017 - 07.2018
Assistant Store Director
Vons/Albertsons
07.2010 - 07.2017
Associate of Applied Science - Paralegal Studies
J. Sargeant Reynolds Community College
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