Amber Hewitt
Fredericksburg
Summary
Experienced in customer service roles, effectively addressing guest inquiries and resolving complaints to enhance overall satisfaction. Demonstrated ability to maintain cleanliness and organization in high-traffic environments while assisting team members in various capacities. Proven skills in multitasking and time management, ensuring efficient operations during peak hours. Familiar with operational standards and committed to upholding a positive store culture through respectful interactions with customers and colleagues.
Overview
4
4
years of professional experience
Work History
Host
Cracker Barrell
Fredericksburg
01.2025 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Cleaner
Grace Church of Fredericksburg
Fredericksburg
06.2021 - 08.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Transported trash bags to designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Inspected rooms for cleanliness prior to guest arrival.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Washed windows both inside and outside of the facility.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Education
High School Diploma -
Homeschool
Fredericksburg, VA05-2025
Nursing
Germanna Community College
Fredericksburg, VASkills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Task prioritization
- Professional appearance
- Multitasking proficiency
- Hospitality and accommodation
- Cleanliness maintenance
- Greeting guests
Timeline
Host
Cracker Barrell
01.2025 - Current
Cleaner
Grace Church of Fredericksburg
06.2021 - 08.2023
High School Diploma -
Homeschool
Nursing
Germanna Community College