Amber Hogue
Manassas,VA
Summary
Dynamic professional with a proven track record enhancing workflow efficiency and fostering professional relationships. Excelled in customer service, adept in data entry and demonstrating exceptional computer literacy. Skillfully balances problem-solving with professional decision-making, driving productivity and customer satisfaction. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Bath and Body Works
09.2019 - Current
- Assist a minimum of 15 people a day in finding or selecting products and providing recommendations
- Stock, replenish and organize inventory with accuracy and efficiency
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of product to maximize purchases
- Provide outstanding customer service, have a 95% email / phone number capture rate
ADMINISTRATIVE ASSISTANT
Deister Electronics
02.2022 - 10.2024
- Have built and maintained relationships with external contacts
- Established professional and collaborative working relationships with company associates and external parties
- Streamlined administrative procedures to improve workflow and efficiency
- Developed new filing and organizational practices
- Screened 50+ calls daily, taking messages and routing calls when necessary
- Handled sales and shipping of Unikon equipment
- Invoiced / shipped 50+ purchase orders daily
GUEST SERVICE AGENT
European Wax Center
09.2019 - 02.2021
- Maintained order of shelves and retail products
- Processed 30+ payments / returns daily
- Made all calls for those not confirmed for the day and the next day's services
- Counted drawer and created daily deposits
- Had 95% schedule for the next visit
ADMINISTRATIVE ASSISTANT
Deister Electronic USA
11.2019 - 03.2020
- Have built and maintained relationships with external contacts
- Established professional and collaborative working relationships with company associates and external parties
- Streamlined administrative procedures to improve workflow and efficiency
- Developed new filing and organizational practices
- Screened 50+ calls daily, taking messages and routing calls when necessary
- Handled sales and shipping of Unikon equipment
- Invoiced / shipped 50+ purchase orders daily
BOOKKEEPER / DATA ENTRY SPECIALIST
Gutterman Services INC.
09.2016 - 07.2019
- Communicated with customers via email & telephone
- Entered customer payments into system on a daily basis
- Invoiced all daily completed services
- Entered and submitted daily deposits into the system
- Entered customer service contracts & warranties
- Developed reports to detail aging and past due accounts for senior management
- Ran daily marketing report for senior management
STORE MANAGER
Allied Cash Advance
03.2016 - 09.2016
- Assisted potential / existing customers via email, telephone and in person
- Collected all current and past due payments
- Processed new and returning loan applications
- Counted drawers and processed bank deposits
- Trained new managers and customer service reps joining the company
- Handled over 50+ calls and voicemails daily
- Helped cover sister stores in the area
SUBMISSION SPECIALIST
Pacific Union Financial
03.2015 - 03.2016
- Ordered, verified, prepared and disclosed mortgage documents
- Enforced quality control and data input turnaround times
- Communicated with loan officers, brokers & borrowers
- Handled post closing documents
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-2010
Associate of Science -
Strayer University
Manassas, VA05.2018
Skills
- Problem Solving
- Computer Literacy
- Customer Service
- Professional Decision Making
- 10-Key Proficiency
- Data Entry
- Documentation
- Sorting And Labeling
- Inventory Control
- Product Sales
- POS System Operation
- Excellent communication skills
Certification
Esthetician
Timeline
ADMINISTRATIVE ASSISTANT
Deister Electronics
02.2022 - 10.2024
ADMINISTRATIVE ASSISTANT
Deister Electronic USA
11.2019 - 03.2020
SALES ASSOCIATE
Bath and Body Works
09.2019 - Current
GUEST SERVICE AGENT
European Wax Center
09.2019 - 02.2021
BOOKKEEPER / DATA ENTRY SPECIALIST
Gutterman Services INC.
09.2016 - 07.2019
STORE MANAGER
Allied Cash Advance
03.2016 - 09.2016
SUBMISSION SPECIALIST
Pacific Union Financial
03.2015 - 03.2016
Esthetician
High School Diploma -
Stonewall Jackson High School
Associate of Science -
Strayer University
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