Summary
Overview
Work History
Education
Skills
Timeline
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AMBER HOLMES

MOUNT JACKSON,VA

Summary

Strategic leader with deep expertise in driving business growth and fostering high-performance teams. Demonstrates strong ability to navigate complex challenges and deliver impactful results. Adept at building collaborative environments and leveraging analytical skills to meet evolving demands. Recognized for exceptional communication, leadership, and problem-solving abilities.

Ambitious Partner handles multiple clients and maintains compliance within cliental contracts. Offers strengths in partnership development and mentoring staff.

Talented Partner with 11 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Customer Success Partner

Sysco Central Texas
08.2023 - Current
  • Analyze and execute business event processes to support customer needs.
  • Complete multiple deadlines weekly and sometimes daily.
  • Meet with customers weekly to assess ongoing events and provide assistance.
  • Achieve service level and customer satisfaction targets through daily account management.
  • Manage business events, including weekly updates for each concept.
  • Support customer needs with field communication, reporting analysis, recovery planning, and updates for LTOs and OGMs.
  • Create and maintain order guides and charts.
  • Handle inventory management and general customer inquiries.
  • Act as liaison during absences, leading meetings and calls.
  • Maintain relationships with multiple customers through regular direct interaction.
  • Train and assist back office staff in daily duties.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.

Customer Success Team Coordinator

01.2021 - 08.2023
  • Assist Partners with a wide range of duties, including setting up new items, new customer numbers, and inventory issues.
  • Communicate with Merchandising to manage item increases or shortages.
  • Cross-train in various concepts and manage all accounts solo on Sundays.
  • Work with SHOP and handle changes in 360.
  • Participate in calls with Partners to discuss weekly tasks and upcoming LTOs.
  • Continuously learn and adapt to new processes.

Program Account Coordinator

12.2018 - 01.2021
  • Manage order guides, restriction charts, and proprietary charts for each concept.
  • Handle LTOs and transition items as needed.
  • Run tracking and order guides to keep Account Executives updated.
  • Manage Sodexo and other concepts, maintaining close contact with corporate contacts.
  • Build order guides and charts for onboarding new customers.
  • Assist in the school bid department briefly.

Customer Service Representative

10.2014 - 12.2018
  • Communicate with customers about order outs and substitute items.
  • Handle sample requests and answer calls for other customers and Marketing Associates.
  • Provide assistance wherever needed.

Education

Certification - Hospitality Management

Virginia Career Institute
06.2002

Skills

  • Customer relationship building
  • Marketing
  • Proficient in Microsoft Office, BOS 20, OGM, Vision, MSR, Swims, PCI Grabber
  • Company processes and procedures
  • Marketing knowledge
  • Strategic planning
  • Industry expertise
  • Client relationship management
  • Sales strategy development
  • Market analysis
  • Contract negotiation
  • Vendor management
  • Key client relationships
  • Collaboration and teamwork
  • Creative and critical thinking
  • Excellent communication
  • Mentoring and coaching
  • Organization and administration

Timeline

Customer Success Partner

Sysco Central Texas
08.2023 - Current

Customer Success Team Coordinator

01.2021 - 08.2023

Program Account Coordinator

12.2018 - 01.2021

Customer Service Representative

10.2014 - 12.2018

Certification - Hospitality Management

Virginia Career Institute

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