Amber Lorah
Virginia Beach,VA
Summary
Results-driven with extensive experience at Food Lion, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through empathetic problem-solving and efficient cash management. Skilled in utilizing technology and maintaining high performance in fast-paced environments. Eager to move up when opportunities arise. Certified in CPR, demonstrating commitment to safety and well-being.
Overview
3
3
years of professional experience
Work History
Cashier
Food Lion
04.2022 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Lead
Food Lion
07.2022 - 09.2023
- Handled safe functions, Western Union and other cash flows in a half-million dollar volume store.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
HBC Clerk
Food Lion
09.2023 - 12.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized pallet jacks & u-boats to move freight throughout the sales floor and backroom.
Food Lion To Go Manager
Food Lion
12.2023 - Current
- Created schedules for and oversaw Food Lion To Go associates and their daily routines.
- Managed associates on their speed and overall performance.
- Cross-trained existing employees to maximize team agility and performance.
- Skillfully maneuvered a cart through a crowded store, ensuring navigation and minimal disruption.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06-2023
Skills
- Certified in CPR
- Skilled in utilizing spreadsheets and technology tools
- Facilitates problem-solving with empathy
- Independent and collaborative worker
- Ability to walk and stand for long periods of time
- Sense of urgency and time management
- Proficient in managing cart movement in high-traffic areas
Timeline
Food Lion To Go Manager
Food Lion
12.2023 - Current
HBC Clerk
Food Lion
09.2023 - 12.2023
Customer Service Lead
Food Lion
07.2022 - 09.2023
Cashier
Food Lion
04.2022 - 07.2022
High School Diploma -
Landstown High School
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