Amber Moore
Chatham
Summary
Detail-oriented healthcare professional with experience in patient coordination, medical records management, and referral processing. Skilled in using EMR systems including Epic and Cerner to retrieve and manage patient information, support HEDIS initiatives, and ensure accurate documentation. Proven ability to handle high-volume workflows, collaborate with cross-functional teams, and deliver excellent patient service while maintaining compliance and efficiency. Proactive and adaptable professional with a proven ability to quickly learn new tools, workflows, and responsibilities to meet evolving business needs.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Patient Care Coordinator
Piedmont Access To Health Services
Chatham
09.2016 - Current
- Maintained accurate patient records and updated information in electronic systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Manage HEDIS medical record requests, ensuring timely and accurate retrieval of patient data for quality reporting
- Tracked and fulfilled high-volume HEDIS record requests, improving turnaround times and data accuracy
- Ensured completeness of medical records for HEDIS audits, contributing to successful quality performance outcomes
- Accessed and utilized EMR systems (Epic, Cerner) to retrieve and manage patient medical records efficiently
- Assisted in processing patient referrals, ensuring accurate documentation and timely coordination
- Coordinated referral workflows by verifying information, submitting requests, and tracking status updates
Emergency Department Technician
Danville Regional Medical Center
Danville
11.2014 - 09.2016
- Assisted healthcare professionals in providing patient care in high-pressure situations.
- Monitored vital signs and reported changes to nursing staff promptly.
- Prepared treatment areas by ensuring equipment and supplies were ready for use.
- Collected and documented patient information accurately for medical records.
- Displayed excellent customer service skills while interacting with patients and family members in a compassionate manner.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
Certified Nursing Assistant
Danville Regional Medical Center
Danville
12.2013 - 11.2014
- Assisted nursing staff with daily patient care and comfort measures.
- Monitored patient vital signs and reported changes to medical team.
- Provided support with activities of daily living for patients.
- Documented patient care activities accurately in electronic health records.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Certified Nursing Assistant
Gretna Health and Rehabilitation Center
Gretna
05.2013 - 11.2013
- Assisted nursing staff with daily patient care and comfort measures.
- Monitored patient vital signs and reported changes to medical team.
- Provided support with activities of daily living for patients.
- Documented patient care activities accurately in electronic health records.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
Chatham High School
Chatham, VACertified Nursing Assistant - Nursing Assistant
Pittsylvania Career And Technical Center
Chatham, VA 08.2011 - 05.2013
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- HEDIS reporting
- Patient coordination
- Quality assurance
- Attention to detail
- Effective communication
- Time management
- Payment collection
References
References available upon request.
Timeline
Patient Care Coordinator
Piedmont Access To Health Services
09.2016 - Current
Emergency Department Technician
Danville Regional Medical Center
11.2014 - 09.2016
Certified Nursing Assistant
Danville Regional Medical Center
12.2013 - 11.2014
Certified Nursing Assistant
Gretna Health and Rehabilitation Center
05.2013 - 11.2013
Certified Nursing Assistant - Nursing Assistant
Pittsylvania Career And Technical Center
08.2011 - 05.2013
Chatham High School