Amber Paulson

• Ensured front desk staff received resources, tools, and training for optimal performance.
• Scheduled shifts to maintain adequate coverage at all times.
• Managed staff performance through evaluations and disciplinary actions when necessary.
• Oversaw front desk operations, enforcing procedures and high customer service standards.
• Performed efficient patient check-in and check-out processes.
• Addressed patient complaints promptly to improve satisfaction levels.

Maintained timekeeping system for accurate payroll of all staff members.

Compiled end-of-day financial reports for management review.

• Managed funeral home software to enhance date accuracy and facilitate family communication.
• Ensured compliance with legal requirements through timely submission of vital records.
• Typed and submitted obituaries to The Daily Press and updated funeral home website.
• Created memorial folders and thank you notes for families experiencing loss.
• Prepared death certificates, transfer permits, and burial authorizations in accordance with regulations.

• Streamlined inventory management, optimizing resource allocation and departmental efficiency.
• Implemented a new product categorization system to improve organization and retrieval processes.
• Maintained accurate patient records in compliance with HIPAA regulations.
• Entered and verified patient information within electronic health records (EHR) system.

• Optimized front desk operations by efficiently greeting patients and scheduling appointments.
• Verified patient insurance details and collected co-pays for services rendered.
• Maintained accurate electronic medical records by updating patient demographics and medical history.
• Ensured cleanliness of waiting area to promote a welcoming environment.

• Conducted COVID swab tests and recorded vital signs upon patient arrival.
• Facilitated admissions by providing exceptional customer service and meticulous attention to detail.
• Verified insurance coverage in collaboration with providers prior to patient admission.
• Managed inquiries from prospective patients and families via phone, email, and in-person.
• Guided patients on application processes, outlining requirements and available resources.