Summary
Overview
Work History
Education
Skills
Timeline
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Amber Paulson

Yorktown

Summary

Diligent Front Desk Supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

Hampton Roads ENT & Allergy
12.2024 - Current
  • Ensured front desk staff received resources, tools, and training for optimal performance.
  • Scheduled shifts to maintain adequate coverage at all times.
  • Managed staff performance through evaluations and disciplinary actions when necessary.
  • Oversaw front desk operations, enforcing procedures and high customer service standards.
  • Performed efficient patient check-in and check-out processes.
  • Addressed patient complaints promptly to improve satisfaction levels.
  • Maintained timekeeping system for accurate payroll of all staff members.
  • Compiled end-of-day financial reports for management review.

Administrative Assistant

Peninsula Funeral Home
12.2022 - 12.2024
  • Managed funeral home software to enhance date accuracy and facilitate family communication.
  • Ensured compliance with legal requirements through timely submission of vital records.
  • Typed and submitted obituaries to The Daily Press and updated funeral home website.
  • Created memorial folders and thank you notes for families experiencing loss.
  • Prepared death certificates, transfer permits, and burial authorizations in accordance with regulations.

Medical Records/ Central Supply Clerk

Bayside of Poquoson
03.2021 - 12.2022
  • Streamlined inventory management, optimizing resource allocation and departmental efficiency.
  • Implemented a new product categorization system to improve organization and retrieval processes.
  • Maintained accurate patient records in compliance with HIPAA regulations.
  • Entered and verified patient information within electronic health records (EHR) system.

Medical Receptionist

Hampton Roads Orthopedics and Sports Medicine
01.2020 - 12.2021
  • Optimized front desk operations by efficiently greeting patients and scheduling appointments.
  • Verified patient insurance details and collected co-pays for services rendered.
  • Maintained accurate electronic medical records by updating patient demographics and medical history.
  • Ensured cleanliness of waiting area to promote a welcoming environment.

Admissions Coordinator

The Farley Center
01.2021 - 03.2021
  • Conducted COVID swab tests and recorded vital signs upon patient arrival.
  • Facilitated admissions by providing exceptional customer service and meticulous attention to detail.
  • Verified insurance coverage in collaboration with providers prior to patient admission.
  • Managed inquiries from prospective patients and families via phone, email, and in-person.
  • Guided patients on application processes, outlining requirements and available resources.

Education

High School Diploma -

York High School
Yorktown, VA
06.2006

Skills

  • Time management and scheduling
  • Problem-solving and decision-making
  • Customer service and support
  • Training and mentoring
  • Data entry and administrative efficiency
  • POS system operation
  • Effective communication skills
  • Active listening techniques
  • Task delegation strategies
  • Organizational skills and expertise
  • Cash handling and control

Timeline

Front Desk Supervisor

Hampton Roads ENT & Allergy
12.2024 - Current

Administrative Assistant

Peninsula Funeral Home
12.2022 - 12.2024

Medical Records/ Central Supply Clerk

Bayside of Poquoson
03.2021 - 12.2022

Admissions Coordinator

The Farley Center
01.2021 - 03.2021

Medical Receptionist

Hampton Roads Orthopedics and Sports Medicine
01.2020 - 12.2021

High School Diploma -

York High School

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