Amber Powell
Chesapeake
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Dog Groomer
JA PENS GROOMING SALON
Virginia Beach
08.2023 - Current
- Provided professional grooming services to enhance pet hygiene and appearance, ensuring high client satisfaction.
- Developed and maintained grooming techniques, resulting in improved efficiency and consistent quality of services.
- Communicated effectively with pet owners to understand grooming preferences, leading to stronger client relationships.
- Managed scheduling and workflow to optimize grooming appointments, reducing wait times and improving client experience.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Handled cash transactions accurately when accepting payment from customers.
- Ensured safety of animals at all times by following established safety protocols.
Front Desk Receptionist
Hampton Inn By Hilton
Chesapeake
04.2018 - 03.2022
- Managed front desk operations efficiently, ensuring prompt check-in and check-out processes for guests, enhancing overall guest experience.
- Coordinated with housekeeping and maintenance teams to address guest requests swiftly, contributing to a seamless stay for all visitors.
- Trained and mentored new front desk staff, fostering a collaborative environment and improving team performance in customer service.
- Handled guest inquiries and resolved complaints effectively, resulting in increased guest satisfaction and positive feedback.
- Assisted in implementing new check-in procedures, streamlining workflows, and enhancing the guest arrival experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Associate of Science - Business
Tidewater Community College
Chesapeake, VA 08.2009 - 06.2011
Indian River High
Chesapeake, VASkills
- Front desk operations
- Cash handling
- Customer relations
- Payment processing
- Time management
- Customer service
- Reliability and punctuality
- Guest check-in
References
References available upon request.
Timeline
Dog Groomer
JA PENS GROOMING SALON
08.2023 - Current
Front Desk Receptionist
Hampton Inn By Hilton
04.2018 - 03.2022
Associate of Science - Business
Tidewater Community College
08.2009 - 06.2011
Indian River High