Amber Quarles
Sterling
Summary
Detail-oriented and highly organized Accounting Clerk with 10 years of experience in cash handling, customer service, and administrative tasks. Adept at problem-solving, critical thinking, and providing exceptional service to both internal and external clients. Strong communication skills, both verbal and written, paired with leadership abilities in team settings. Proficient in Microsoft Office Suite and financial computer programs, with a proven ability to adapt quickly to new tools and environments. Seeking to leverage a solid foundation in accounting and customer service to transition into an Administrative Assistant role, bringing a keen eye for detail and excellent organizational skills to support daily operations.
Overview
11
11
years of professional experience
Work History
Accounting Clerk
Safford Brown Nissan Sterling
07.2014 - Current
- As the Accounting Clerk, developed effective working relationships with clients to ensure satisfaction with departments
- Reconciled credit cards and other corporate accounts utilizing the authorized company accounting software programs as well as maintaining and updating records accordingly
- Support the preparation audit reviews of month end and year-end, manage accurate accounts payables/accounts receivables including data entry and calculations of payments (commissions, invoices, payments, taxes, vendors)
- Familiar with company budget plans and forecast projects within the budget year
- Conducted periodic audits to ensure accuracy of accounting documents and managed multiple projects simultaneously while meeting tight deadlines
- Assist clients, employees, and vendors by answering questions related to accounts procedures, and services
- Administer and verify items billed against items ordered and received to include maintaining organized filing systems for all accounting documents and records
- Performed daily bookkeeping tasks deposits, journal entries, and posting
Warranty Administrator
Safford Brown Nissan Sterling
07.2016 - 10.2023
- As the Warranty Administrator, established strategies for improving customer service levels related to warranty issues and investigated discrepancies between invoices and repair orders when needed and utilized critical thinking skills to resolve customer disputes quickly and efficiently
- Processed warranty claims according to established guidelines as well as assisted in preparing reports on the status of warranties for upper management review
- Maintained customers database and documented all interactions with customers pertaining to their warranties in a clear and concise manner while maintaining accurate records of all warranties, repairs, and replacements which required performing regular audits of warranty data to ensure accuracy and compliance with regulations while developing a comprehensive knowledge of warranty administration processes and procedures
- Collaborated with team members on special projects as needed
Receptionist
Safford Brown Nissan Sterling
07.2014 - 07.2016
- As the Receptionist, provided superior customer service by greeting visitors warmly to ensure a positive experience
- Responded to customer inquiries efficiently and professionally while operating multi-line phone system while managing high call volumes
- Delivered accurate phone messages to personnel while confirming proper telephone etiquette in accordance with company protocols
- Proficient in Microsoft Office Suite to create professional documents for internal and external use and distribution of information
- Proficient utilizing Excel spreadsheets for reporting and tracking purposes
- Provided clerical support and assisted with special projects as requested
- Processed customer transactions (cash and credit cards) accurately, managed incoming and outgoing documents via electronic methods as well as incoming mail and package deliveries
- Instrumental in resolving all clients concerns, disputes, and issues to include updated system and managed contact lists
- Managed and monitored office supplies inventory and placed orders when necessary
Education
Diploma -
Dominion High School
Sterling, Va06.2010
Skills
- Critical Thinking
- Customer Service
- Great Communication (Verbal and Writing)
- Leadership
- Proficient in Microsoft Office/Financial Computer Programs
- Time management
- Appointment scheduling
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Timeline
Warranty Administrator
Safford Brown Nissan Sterling
07.2016 - 10.2023
Accounting Clerk
Safford Brown Nissan Sterling
07.2014 - Current
Receptionist
Safford Brown Nissan Sterling
07.2014 - 07.2016
Diploma -
Dominion High School
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