Amber Raines
Bristol
Summary
Effectively manage personnel and business operations to maximize customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
25
25
years of professional experience
Work History
General Manager
Chicken Salad Chick
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Restaurant Manager
Red Lobster Hospitality LLC
09.2013 - 10.2021
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Sales Executive
Aflac
01.2011 - 08.2013
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Developed and led sales training initiatives for employees and teams across organization.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Food and Beverage Manager
World Classic Catering
12.2006 - 12.2010
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Maintained highest standards for beverage quality and service.
Restaurant Manager
Applebees
06.1999 - 08.2006
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Education
Bachelor of Arts - Business Management
Tusculum College
Greeneville, TN05.1999
Skills
- Performance improvement
- Marketing and Advertising
- Food Preparation and Safety
- Recruitment
- Inventory control and record keeping
- Trained in performance and wage reviews
- Budgeting
Timeline
General Manager
Chicken Salad Chick
11.2021 - Current
Restaurant Manager
Red Lobster Hospitality LLC
09.2013 - 10.2021
Sales Executive
Aflac
01.2011 - 08.2013
Food and Beverage Manager
World Classic Catering
12.2006 - 12.2010
Restaurant Manager
Applebees
06.1999 - 08.2006
Bachelor of Arts - Business Management
Tusculum College
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