Amber Reed
Roanoke
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Boddie-Noell Enterprises, Inc. (Hardee's)
Roanoke
05.2025 - Current
- Managed inventory levels and conducted regular stock checks to prevent shortage
- Supervised daily operations and ensured smooth workflow in fast-paced environment.
Dietary Aide/Cook
Berkshire Health & Rehabilitation Center
Vinton
02.2024 - 10.2024
- Prepared nutritious meals following dietary guidelines and residents preferences.
- Maintained cleanliness and organization in kitchen and food storage areas
- Assisted in menu planning to meet dietary requirements of residents
Shift Manager
Tropical Smoothie Cafe
Roanoke
04.2022 - 01.2024
- Supervised daily operations and ensured smooth workflow in fast-paced environment.
- Trained staff on menu items, customer service, and operational procedures
Education
Medical Billing & Coding -
Penn Foster
Scottsdale, AZBasic academic - High school diploma
Penn Foster Career School
Scranton, PASkills
- Team
- Organizational skills
- Retail sales
- Payment processing
- Safety compliance
- Basic math
- Process improvement
- Patient monitoring
- Phone inquiries
- Clear language communication
- Writing skills
- Problem-solving
- Front desk
- Medical office experience
- Direct support
- Decision making
- Carpet cleaning
- Multitasking
- Conflict management
- Staff motivation
- Administrative experience
- Computer skills
- Compliance
- Computer literacy
- Cash management
- Sales management
- Service scheduling
- Office experience
- Patient interaction
- Skilled nursing facility experience
- Self development
- Professionalism
- Residential cleaning
- Store management
- Retail management
- Mentoring and coaching
- Sanitation
- Teamwork
- Phone etiquette
- Office management
- Attention to detail
- Data entry
- Processing cash transactions
- Customer service
- Shipping & receiving
- Cleaning
- Accurate money handling
- Communication skills
- Phone answering
- Phone reception
- Call center
- Training
- Opening and closing procedures
- POS
- Caregiving
- Sales
Certification
Driver's License, Driving Licence
Languages
English
Timeline
Shift Manager
Boddie-Noell Enterprises, Inc. (Hardee's)
05.2025 - Current
Dietary Aide/Cook
Berkshire Health & Rehabilitation Center
02.2024 - 10.2024
Shift Manager
Tropical Smoothie Cafe
04.2022 - 01.2024
Medical Billing & Coding -
Penn Foster
Basic academic - High school diploma
Penn Foster Career School