Amber Skidmore
Narrows
Summary
Professional in healthcare administration with expertise in managing medical office operations. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
11
11
years of professional experience
Work History
Dispatcher
Giles County Sheriff's Office
11.2023 - 06.2025
- Operated multi-line phone systems, logging incidents and coordinating response with law enforcement and emergency services.
- Maintained accurate records of calls and responses to ensure effective communication during emergencies.
- Provided critical information to first responders, enhancing situational awareness and response effectiveness.
- Adapted quickly to high-pressure situations, ensuring calm and effective communication with callers in distress.
- Trained new dispatchers on protocols and system operations, fostering a supportive learning environment.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Special Education Paraprofessional
Giles County Public Schools
08.2020 - 11.2023
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing positive behavior and maintaining a conducive learning environment.
- Adapted instructional materials to meet the unique needs of students, enhancing engagement and participation.
- Collaborated with special education staff to assess student progress and modify strategies as needed.
- Documented student behavior and progress, ensuring accurate records for ongoing assessments and IEP reviews.
- Provided one-on-one support to students during lessons, fostering academic independence and confidence.
911 Emergency Dispatcher
Giles County Sheriff's Office
04.2018 - 08.2020
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Medical Office Specialist
Lewis Gale Clinic
11.2017 - 04.2018
- Managed patient records using electronic health record (EHR) systems to ensure accurate information access.
- Coordinated scheduling of appointments, optimizing workflow for medical staff and enhancing patient satisfaction.
- Processed insurance claims and verified coverage, improving billing accuracy and reducing claim rejections.
- Assisted in training new staff on office procedures and EHR software, fostering team cohesion and efficiency.
Medical Office Specialist
Carilion Clinic
01.2014 - 11.2017
- Developed streamlined processes for patient intake forms, increasing timeliness of data collection and processing.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
Education
Associate of Arts - Early Childhood Education
New River Community College
Dublin, VA05-2013
High School Diploma -
Pulaski County High School
Dublin, VA05-2008
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Appointment setting
- Medical billing
- Multitasking and organization
- Patient demographics
- Positive attitude
- Attention to detail
- HIPAA regulations
Timeline
Dispatcher
Giles County Sheriff's Office
11.2023 - 06.2025
Special Education Paraprofessional
Giles County Public Schools
08.2020 - 11.2023
911 Emergency Dispatcher
Giles County Sheriff's Office
04.2018 - 08.2020
Medical Office Specialist
Lewis Gale Clinic
11.2017 - 04.2018
Medical Office Specialist
Carilion Clinic
01.2014 - 11.2017
Associate of Arts - Early Childhood Education
New River Community College
High School Diploma -
Pulaski County High School
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