Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Sledd

Callaway

Summary

Dynamic Office Manager and Insurance & Billing Manager with extensive experience in administrative management and logistics coordination. Demonstrated expertise in streamlining operations, ensuring regulatory compliance, and enhancing communication among teams and clients. Notable achievements include improving billing accuracy and efficiency, alongside fostering a collaborative classroom environment. Committed to leveraging strong problem-solving and multitasking abilities to drive organizational success in fast-paced settings.

Overview

16
16
years of professional experience

Work History

Dispatcher/Logistics Coordinator

Sleigh Valley Trucking
Callaway
03.2022 - Current

Core Skills

• Trucking Dispatch & Logistics Coordination

  • Route Planning & Optimization
  • Load Scheduling & Assignment
  • Customer Service & Communication
  • Load Boards: Truckstop, DAT
  • DOT Regulations & Compliance
  • Driver Paperwork & Record Management
  • IFTA Reporting & Fuel Tax Compliance
  • Problem-Solving & Conflict Resolution
  • Time Management & Multi-tasking

Dispatcher / Logistics Coordinator

  • Schedule and dispatch drivers for freight transportation while ensuring compliance with company policies and DOT regulations.
  • Secure and manage loads through Truckstop and DAT load boards, negotiating rates and confirming details with brokers.
  • Monitor driver locations, route progress, and delivery times using GPS and dispatch software.
  • Communicate effectively with drivers, providing load details, route instructions, and support for issues on the road.
  • Handle emergency situations, breakdowns, and delays by arranging alternatives to minimize downtime.
  • Maintain accurate records of deliveries, driver logs, and hours-of-service compliance.
  • Oversee driver paperwork, including bills of lading, proof of delivery, fuel receipts, and inspection reports.
  • Prepare and file quarterly IFTA reports, tracking fuel usage and mileage by state to ensure compliance.
  • Assist with maintaining up-to-date vehicle registrations, permits, and insurance documentation.

6th Grade Teacher

Christian Heritage Academy
Rocky Mount
07.2021 - 06.2023
  • Taught core subjects including Science, History, and Bible in alignment with the school’s Christian values and academic standards.
  • Designed and delivered creative lesson plans that encouraged critical thinking and spiritual growth.
  • Differentiated instruction to support diverse learning styles through hands-on activities, technology, and group projects.
  • Built a safe and structured classroom environment through positive reinforcement and consistent expectations.
  • Maintained strong parent partnerships through conferences, communication, and progress reports.
  • Coordinated field trips, service projects, and school activities to enrich student learning.
  • Assessed student progress through formative and summative evaluations and adjusted instruction accordingly.

Skills

• Lesson Planning and Curriculum Design

  • Classroom Management & Student Engagement
  • Faith-Based Education & Biblical Integration
  • Parent-Teacher Communication
  • Educational Technology (Google Classroom, Microsoft Office)
  • Student Assessment & Individualized Support
  • Leadership in Field Trips, Service Projects & Activities

Office Manger/Billing & Insurance Manager

Invision
Salem
02.2020 - 07.2021

Core Skills

• Office Administration & Operations

  • Insurance Verification & Claims Processing
  • Billing & Account Reconciliation
  • Staff Supervision & Team Leadership
  • Budgeting & Expense Management
  • Scheduling & Calendar Management
  • HR Support & Employee Onboarding
  • Compliance & Confidential Record-Keeping
  • Customer Service & Communication
  • Microsoft Office Suite / Google Workspace
  • QuickBooks / Practice Management Software / EHR Systems

Office Manager / Insurance & Billing Manager

  • Manage all aspects of office operations, including scheduling, correspondence, and workflow coordination.
  • Supervise and support administrative staff, delegating responsibilities to ensure efficiency and productivity.
  • Coordinate insurance processes: verify patient coverage, submit and track claims, and resolve denials or discrepancies.
  • Oversee billing: generate invoices, post payments, process adjustments, and reconcile patient and insurance accounts.
  • Maintain accurate financial records and prepare reports for management.
  • Manage office budgets, track expenses, and process payroll and vendor invoices.
  • Ensure compliance with HIPAA and industry regulations in handling confidential records.
  • Coordinate onboarding of new employees and assist with HR functions, including timesheets, benefits, and compliance training.
  • Implement office policies and procedures to improve workflow, communication, and customer service.

Substitute Teacher

Franklin County Public Schools
Rocky Mount
10.2014 - 04.2018
  • Assisting in the instructional process by working with students individually or in small groups, supplementing regular instruction, and implementing teacher-developed lesson plans under the direct supervision of an instructional staff member..
  • Maintaining confidentiality and complying with laws and policies concerning the confidentiality of student information.
  • Conducting instructional exercises assigned by the teacher works with individual students or small groups.
  • Provide aid to any permanent teacher/paraprofessional in the elementary schools throughout the district.
  • Depending on the assignment, I fulfill everyday classroom duties and functions that are specific tothe grade level.

Receptionist/Insurance and Billing/Doctor's Assistant

Invision
Salem
02.2010 - 10.2014
  • Greet patients, answer phones, schedule appointments, process payments and receipts, manage patient medical records, purchase office supplies, prepare minutes of staff meetings, and perform general clerical duties.s
  • Generate and review claims, read and understand medical explanation of benefits, authorize patient benefits, process insurance payments, manage patient accounts and collections, manage insurance aging reports, print reports for patient accounts, billing, and monthly productions
  • Prepare exam room, conduct diagnostic testing, record and measure vision and test eye functions

Education

High School Diploma -

Eastern Montgomery High School
Elliston, VA
05-2006

Skills

  • Customer relationship management
  • Insurance verification
  • Claims processing
  • Patient billing
  • Office administration
  • Time management
  • Attention to detail
  • Patient scheduling management
  • Medical billing expertise
  • Patient account management
  • Billing reconciliation

Timeline

Dispatcher/Logistics Coordinator

Sleigh Valley Trucking
03.2022 - Current

6th Grade Teacher

Christian Heritage Academy
07.2021 - 06.2023

Office Manger/Billing & Insurance Manager

Invision
02.2020 - 07.2021

Substitute Teacher

Franklin County Public Schools
10.2014 - 04.2018

Receptionist/Insurance and Billing/Doctor's Assistant

Invision
02.2010 - 10.2014

High School Diploma -

Eastern Montgomery High School
Amber Sledd