Summary
Overview
Work History
Education
Skills
Timeline
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Amber Stocks

Louisa

Summary

-Dynamic Office Manager at Kincheloe South with proven expertise in customer service and organizational skills. Enhanced team productivity through effective task delegation and maintained confidentiality of sensitive information. Recognized for building strong relationships with clients, ensuring exceptional service and satisfaction. Proficient in inventory control and adept at fostering open communication within teams.

-Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.


-Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

7
7
years of professional experience

Work History

Office Manager

Kincheloe South
06.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Grooming Assistant

Mix N Match Pet Sitting and Grooming
01.2019 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.
  • Educated clients on proper at-home maintenance routines to promote healthy coats between grooming sessions.
  • Contributed to a harmonious workplace culture by actively participating in team meetings and offering constructive feedbacksuggestions.
  • Promoted a safe working environment by adhering to safety protocols and reporting hazards immediately.
  • Enhanced customer satisfaction through attentive listening and addressing individual pet needs.
  • Maintained a professional appearance and demeanor at all times, upholding the salon''s reputation for exceptional service.

CNA

Gastro- Health Charlottesville
07.2020 - 01.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced patient stress levels through effective communication and active listening skills.

CNA

Martha Jefferson Hospital
02.2018 - 07.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

High School Diploma -

Orange County High School
Orange
06-2005

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Administrative support
  • Relationship building
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision

Timeline

Office Manager

Kincheloe South
06.2023 - Current

CNA

Gastro- Health Charlottesville
07.2020 - 01.2021

Grooming Assistant

Mix N Match Pet Sitting and Grooming
01.2019 - Current

CNA

Martha Jefferson Hospital
02.2018 - 07.2020

High School Diploma -

Orange County High School

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Amber Stocks