Summary
Overview
Work History
Skills
Timeline
Generic

Amber Wallace

Hampton

Summary

Versatile leader with a proven track record at Quality Cores Recycling, adept in operations management and fostering exceptional team dynamics. Skilled in P&L management and interpersonal communication, I've significantly enhanced operational efficiency and employee satisfaction. My strategic approach to problem resolution and relationship building has driven continuous improvement and customer loyalty.

Overview

12
12
years of professional experience

Work History

General Manager

Quality Cores Recycling
04.2018 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Technical Support Representative

IBEX Global - The Resource Group
08.2016 - 03.2018
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

Nursing Assistant

Self Employed Services
12.2012 - 08.2016
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented care actions by completing records and logs in medical software system.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Relationship building
  • Inventory control
  • Customer relationship management
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Client relations
  • Vendor relationships
  • Facility management
  • Exceptional interpersonal communication

Timeline

General Manager

Quality Cores Recycling
04.2018 - Current

Technical Support Representative

IBEX Global - The Resource Group
08.2016 - 03.2018

Nursing Assistant

Self Employed Services
12.2012 - 08.2016

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Amber Wallace