Amber Williams
Alexandria
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Infant Teacher
KinderCare Learning Centers
10.2022 - Current
- Kept classroom and feeding areas clean, neat and safe.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted development of social, emotional, and communication skills in infants.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sales Support Lead
Five Below
07.2021 - 03.2022
- Developed solutions to sales challenges and maximized business opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Counted cash drawers in the morning before opening and at night once closed
Sales Support Lead
Five Below
06.2020 - 07.2021
- Developed solutions to sales challenges and maximized business opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Counted cash drawers in the morning before opening and at night once closed
Cashier
Kohls Department Store
10.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Holiday help turned into part-time employment
Sales Associate
Pier 1 Imports
02.2020 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped close store permanently
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ05.2027
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH03.2023
High School Diploma -
Harrison Central Jr./Senior High School
Cadiz, OH05.2018
Skills
- Group and Individual Instruction
- Progress Reporting
- Activity Planning
- Sanitation Procedures
- Lesson Planning
- Customer Service
- Strong Work Ethic
- Parental Communication
- First Aid Training
- Cultural Sensitivity
- Safety Monitoring
- Child Safety
- Sales Management
- Point of Sale Operation
- Cash Handling
- Stock Management
- Product Restocking
- Cash Register Operation
- Customer Assistance
- POS Systems
- Returns Processing
- Drawer Balancing
- Promotional Support
Timeline
Infant Teacher
KinderCare Learning Centers
10.2022 - Current
Sales Support Lead
Five Below
07.2021 - 03.2022
Sales Support Lead
Five Below
06.2020 - 07.2021
Sales Associate
Pier 1 Imports
02.2020 - 03.2020
Cashier
Kohls Department Store
10.2019 - 04.2020
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Harrison Central Jr./Senior High School
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