Summary
Overview
Work History
Education
Skills
Timeline
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Amber Williams Austin

Portsmouth

Summary

Dynamic property management professional with a proven track record at Life Storage and SecurityPlus Self Storage, excelling in complaint handling and customer relations. Enhanced tenant satisfaction through effective conflict resolution and streamlined operations. Skilled in property inspections and building maintenance, fostering a safe environment while driving continuous improvement initiatives, exceeding in KPI's and reaching monthly goals.

Overview

12
12
years of professional experience

Work History

Resident Manager

SecurityPlus Self Storage
07.2020 - Current
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.

Multi Store Lead Manager

Life Storage
03.2016 - 06.2020
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement or growth opportunities.
  • Implemented effective inventory management practices, reducing store shrinkage and improving stock availability.
  • Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
  • Handled scheduling for 22 stores, while company had no current acting Area Manager.
  • Handling customer escalations for all stores.
  • Worked closely with Area Manager in order to learn more.

Relief Manager

Jack Rabbit Self Storage
01.2013 - 01.2016
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Communicated with Resident Manager and staff, ensuring seamless communication of important information at all times.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all customers.

Education

BBA - Buisness

Averett University
Chesapeake, VA
01-2028

Skills

  • Property inspections
  • Property management
  • Complaint handling
  • Rent collection
  • Marketing and advertising
  • Building maintenance
  • Eviction procedures
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building

Timeline

Resident Manager

SecurityPlus Self Storage
07.2020 - Current

Multi Store Lead Manager

Life Storage
03.2016 - 06.2020

Relief Manager

Jack Rabbit Self Storage
01.2013 - 01.2016

BBA - Buisness

Averett University

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Amber Williams Austin