Amber Moneymaker
Colonial Heights
Summary
Detail-oriented office professional with 16+ years of customer service experience and strong computer skills. Highly skilled in managing administrative tasks, supporting internal teams, handling inquiries, and maintaining accurate digital records. Known for clear communication, reliability, and the ability to learn new systems quickly. Dedicated to supporting through efficient operations and excellent service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Coach
Qlife
08.2025 - Current
- Developed and implemented community engagement strategies to enhance program participation.
- Facilitated workshops and training sessions to empower community members with essential skills.
- Collaborated with local organizations to identify resources and support for underserved populations.
- Analyzed community needs assessments to inform program development and outreach efforts.
Account Expert
T-Mobile
05.2021 - 07.2025
- Associate Experts work as part of a Team of Experts to astound customers with the effective resolution, proactive account management, and customer education
- Resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate
- Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns
- Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past-due balances
- Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service
- Meets department productivity and quality standards
- Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help
Direct Support Professional
Ithiel
07.2020 - 04.2021
- Perform appropriate duties and task as assigned by providing 1:1 care service to clients with intellectual and developmental disabilities
- Provide supervision and guidance for residence during skill- building activities
- Develop and implement individual treatment plans for residence
- Assist with daily living activities
- Update resident case notes on a daily basis
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare
Customer Service Representative
Maximus
01.2019 - 06.2020
- Delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans.
- Deliver vital information to callers via phone, web chat or written correspondence
- Assisting callers in finishing online applications
- Completing daily electronic logs
- Filling out timesheets
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs serviced
- Responding to telephone inquiries within set tie parameters
Shift Supervisor
Sheetz
04.2019 - 05.2020
- Directly interacting with customers for the purpose of profitably providing fast, friendly service and to provide day-to-day prioritization of work assignments to the Store Team Member staff.
- Ensure a clean location is provided
- Ensure all products are ordered, merchandised, rotated and readily available for the customers
- Accurately complete paperwork
- Train and coach employees as appropriate
- Delegate tasks and follow up as necessary
Sr. Recovery Coordinator
Capital One JRC2
06.2011 - 07.2018
- Manage inbound and outbound recovery calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
Shift Supervisor
Sheetz
01.2008 - 06.2011
- Directly interacting with customers for the purpose of profitably providing fast, friendly service and to provide day-to-day prioritization of work assignments to the Store Team Member staff.
- Ensure a clean location is provided
- Ensure all products are ordered, merchandised, rotated and readily available for the customers
- Accurately complete paperwork
- Train and coach employees as appropriate
- Delegate tasks and follow up as necessary
Education
Nursing
John Tyler Community College
Chester, VAHigh School Diploma - undefined
Freeland High School
Freeland, MI01.2004
Skills
- Caregiving
- Customer service
- Senior care
- Communication skills
- Home Care
- Leadership
- Shift management
- Cleaning
- Home care
- Patient care
- Account management
- Computer skills
- Meal Preparation
- Working with people with developmental disabilities
- Working with people with disabilities
- Medication Administration
- Developmental Disabilities Experience
- Research
- Working with people with autism
Certification
- CPR Certification
- CPR/First Aid
- Driver's License December 2019 to December 2027
- First Aid Certification
Timeline
Community Coach
Qlife
08.2025 - Current
Account Expert
T-Mobile
05.2021 - 07.2025
Direct Support Professional
Ithiel
07.2020 - 04.2021
Shift Supervisor
Sheetz
04.2019 - 05.2020
Customer Service Representative
Maximus
01.2019 - 06.2020
Sr. Recovery Coordinator
Capital One JRC2
06.2011 - 07.2018
Shift Supervisor
Sheetz
01.2008 - 06.2011
Nursing
John Tyler Community College
High School Diploma - undefined
Freeland High School