AMEISHIA LUMPKIN
Chesterfield
Summary
Enthusiastic and versatile professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offering exceptional communication and analytical skills. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in the Criminal Justice field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nurse Aide
Seniors First Choice
04.2019 - Current
- Assist patients with mobility issues in areas such as beds, wheelchair usage and automobile travel
- Accurately maintain records of services performed and apparent condition of patients
- Collaborate in consults, patient care plan development and patient monitoring
- Provide assistance in daily living activities by dressing, grooming, bathing and toileting patients
Customer Service Representative
Walmart
05.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Nurse Aide
Mid-Atlantic Home Health
01.2018 - 11.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Collaborated with peers to brainstorm new activities for patients and discuss ways to resolve issues
- Documented vital signs to inform nurses and physicians of any changes in patient status
Nurse Aide
Evergreen Senior Care Facility
10.2017 - 04.2018
- Promote patient socialization, self-care and development by recognizing strengths to motivate patient
- Collaborated in consults, patient care plan development and patient monitoring
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
Crew Member
McDonald's
03.2012 - 10.2016
- Efficiently took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas as needed
- Supported great dining and meal experiences for guests by going above and beyond
- Adhered to company safety standards and ServeSafe guidelines
- Kept food preparation area, equipment and utensils clean and sanitary
- Kept drawer balanced by accurately processing cash, credit and debit payments
Education
Bachelor - Criminal Justice
University of Phoenix
Tempe, AZ02.2025
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ08.2021
High School Diploma - undefined
Essex High School
Tappahannock, VA06.2012
Skills
- Excellent Customer Service
- Companionship
- Microsoft Office Suite
- Food Preparation and Safety
- Point-of-Sale Transactions
- Attention to Detail
- Analytical and Critical Thinking
- Strong Verbal and Written Communication
- Database & Spreadsheet Management
- Nursing
- Patient Care
- Case Management
- HIPAA
- Records management
Certification
- CPR- 2025
- Nurse Aide Training- 2018
Timeline
Customer Service Representative
Walmart
05.2020 - 07.2022
Nurse Aide
Seniors First Choice
04.2019 - Current
Nurse Aide
Mid-Atlantic Home Health
01.2018 - 11.2021
Nurse Aide
Evergreen Senior Care Facility
10.2017 - 04.2018
Crew Member
McDonald's
03.2012 - 10.2016
High School Diploma - undefined
Essex High School
Bachelor - Criminal Justice
University of Phoenix
Associate of Science - Criminal Justice
University of Phoenix
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