Amelia Metcalf
Aldie
Summary
Customer-focused professional with experience in high-volume service environments, skilled in client communication, cash handling, problem resolution, and maintaining accuracy under pressure. Proven ability to build strong customer relationships, manage multiple priorities, and collaborate effectively with team members. Seeking to leverage strong interpersonal skills, attention to detail, and service experience in a client-focused financial services environment with opportunities for professional growth.
Overview
9
9
years of professional experience
Work History
Server/Host
Glory Days Grill
Stone Ridge
05.2024 - Current
- Process cash and card transactions accurately while issuing receipts, providing correct change, and maintaining drawer accuracy.
- Build positive customer relationships by identifying individual needs and providing personalized service.
- Resolve customer concerns professionally and de-escalate service issues to maintain satisfaction.
- Manage reservations, walk-ins, and multiple customer requests simultaneously in a high-volume environment.
- Coordinate with team members to resolve service issues and improve overall customer experience.
- Assist customers with mobile applications and provide guidance on digital account navigation.
Food Service Worker
Dunkin Donuts and Baskin Robbins
Chantilly
09.2023 - 05.2024
- Processed customer transactions through POS systems while maintaining accuracy during high-volume periods.
- Managed multiple in-person, mobile, and drive-thru orders simultaneously while maintaining service quality.
- Verified customer orders and receipts to reduce errors and ensure accurate fulfillment.
- Addressed customer concerns promptly and professionally to improve overall satisfaction.
- Maintained organized inventory and followed FIFO procedures to ensure proper product rotation.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Server
Flower Child
Mclean, VA
08.2022 - 01.2023
Volunteer
Local Homeless Shelter, US Embassy
Athens, Greece
12.2017 - 12.2018
Education
Bachelor's of Science - Finance
George Mason University
Fairfax, Virginia05-2028
Associate of Science - Business Administration
Northern Virginia Community College
Manassas, Virginia08-2026
Skills
- Cash handling
- Fast-paced service
- Quality control
- Multitasking and prioritization
- Team coordination
- Conflict resolution
- Customer relationship management
- Attention to detail
- Adaptability
- Reliability and responsibility
Affiliations
- Oxford University Law Summer Intensive Program- Oxford, England. Ranked among the top-performing students in the program based on overall academic performance.
- Summa Cum Laude
- Presidential Scholar —Maintained a 4.0 across three qualifying semesters
- Dean’s List — Recognized for academic excellence
Timeline
Server/Host
Glory Days Grill
05.2024 - Current
Food Service Worker
Dunkin Donuts and Baskin Robbins
09.2023 - 05.2024
Server
Flower Child
08.2022 - 01.2023
Volunteer
Local Homeless Shelter, US Embassy
12.2017 - 12.2018
Bachelor's of Science - Finance
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College