Amelia Rainey
Hopewell
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Commonwealth Vein Center
Colonial-Heights
06.2025 - Current
- Greeted patients and managed appointment schedules efficiently.
- Maintained patient records using electronic health record systems.
- Verified insurance information and processed patient payments accurately.
- Assisted patients with forms and informed them about office policies.
- Handled confidential patient information with strict adherence to privacy regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Key Manager
Nothing Bundt Cakes
Colonial Heights
03.2025 - 06.2025
- Managed store operations in the absence of upper management, ensuring smooth and efficient daily operations
- Performed cash handling duties including opening and closing registers, counting cash drawers, and preparing bank deposits
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Utilized point-of-sale (POS) system efficiently for processing transactions accurately
- Contributed ideas for process improvements that enhanced efficiency within the store environment
- Demonstrated exceptional leadership skills by motivating and inspiring team members to achieve sales targets
- Maintained a clean and organized store environment, ensuring merchandise is properly displayed and stocked
- Developed strong relationships with customers through personalized interactions, resulting in increased customer loyalty
- Supervised daily operations to ensure efficient cake production and customer service.
- Managed inventory levels to maintain stock of ingredients and supplies.
- Opened and closed store in absence of senior managers.
Warehouse Worker
Amazon
Richmond
09.2024 - 03.2025
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Administrative Assistant
Acousti Engineering Company of Florida
Richmond
05.2024 - 09.2024
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Server
Wood and Iron Gameday Restaurant
Henrico County
03.2023 - 01.2024
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas during shifts.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Lead Server
Cinema Cafe
Chester
05.2022 - 06.2023
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Managed opening and closing duties to facilitate restaurant operations.
Shift Manager
Firehouse Subs
Colonial Heights
10.2020 - 05.2022
- Planned and managed resources to consistently meet production, quality, and cost goals.
Education
High School Diploma -
Colonial Heights High School
Colonial-Heights, VASkills
- Problem-solving
- Data entry
- Reception oversight
- Sales
- Administrative operations
- Customer relations
- Employee timesheet processing
- Cash register
- Management
- Leadership
- Customer service
- Payroll liability and deductions
- Supervising experience
- Purchase orders organization
- Communication skills
- POS
- Cash handling
- Scheduling
- Team management
- Relationship building
- Electronic health records
- Insurance verification
- Appointment management
- Patient confidentiality
- Team leadership
- Attention to detail
Timeline
Medical Receptionist
Commonwealth Vein Center
06.2025 - Current
Key Manager
Nothing Bundt Cakes
03.2025 - 06.2025
Warehouse Worker
Amazon
09.2024 - 03.2025
Administrative Assistant
Acousti Engineering Company of Florida
05.2024 - 09.2024
Server
Wood and Iron Gameday Restaurant
03.2023 - 01.2024
Lead Server
Cinema Cafe
05.2022 - 06.2023
Shift Manager
Firehouse Subs
10.2020 - 05.2022
High School Diploma -
Colonial Heights High School