A. MICHELLE SAWYERS
Patrick Springs
Summary
Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Sales Manager/ ESL Online Teacher
AO Globe Life / Lingo Ace
Patrick Springs, VA
11.2022 - Current
- Developed and executed sales strategies to enhance market penetration and drive revenue growth.
- Led team of agents, fostering a collaborative environment to achieve sales targets and improve performance.
- Analyzed market trends and competitor activities to identify opportunities for product differentiation.
- Implemented training programs for new hires, enhancing product knowledge and sales techniques.
- Established strong relationships with clients through personalized service and effective communication strategies.
- Coordinated cross-departmental initiatives to streamline operations and improve customer satisfaction metrics.
- Utilized CRM systems to track client interactions, optimize follow-up processes, and boost conversion rates.
- Created detailed reports analyzing sales data, identifying areas of opportunity for growth or improvement within the agency.
Customer Service Rep Bill Pay and California Cards
Fiserv
Virginia
06.2022 - 11.2022
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Managed escalated issues, ensuring timely resolution and maintaining customer loyalty.
- Trained new team members on best practices for handling customer interactions.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Collaborated with cross-functional teams to address systemic issues affecting customer experience.
Part-time-ESL Teacher/CSR&IT Support/Office Assistant
Golden Voice English/LiveOPS/Combined Insurance/Reynolds Construction
Patrick Springs, VA
09.2016 - 06.2022
- Effective Communication.
- Adaptability.
- Problem-Solving.
- Negotiation and Conflict Resolution.
- Critical Thinking
- School and online classroom management
- Part time work - LiveOPS (IT Support/CSR), Omni, English Online teaching, Insurance Sales
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Escalations Customer Service
Faneuil
01.2011 - 01.2016
- Database administration and website design
- Built the logic for a streamlined ad-serving platform that scaled
- Educational institutions and online classroom management
Warehouse Lead
GSI Commerce
01.2000 - 01.2011
- Database administration and website design
- Built the logic for a streamlined ad-serving platform that scaled
- Educational institutions and online classroom management
- Seasonal during college
Education
Bachelors -
Virginia Tech
01.2005
Secondary School - undefined
Patrick Henry Community College
01.2002
Skills
- Leadership
- Client/Customer Service
- IT Support
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Team management
- Risk management
- Compliance
- Account retention
Certification
- TESOL Teaching Certificate
- Insurance License in several States
Timeline
Insurance Sales Manager/ ESL Online Teacher
AO Globe Life / Lingo Ace
11.2022 - Current
Customer Service Rep Bill Pay and California Cards
Fiserv
06.2022 - 11.2022
Part-time-ESL Teacher/CSR&IT Support/Office Assistant
Golden Voice English/LiveOPS/Combined Insurance/Reynolds Construction
09.2016 - 06.2022
Escalations Customer Service
Faneuil
01.2011 - 01.2016
Warehouse Lead
GSI Commerce
01.2000 - 01.2011
Secondary School - undefined
Patrick Henry Community College
Bachelors -
Virginia Tech