Amine Meggaiz
Collinsville
Summary
Experienced Customer Service Representative with 7 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Quality Auditor
Cornerstone Building Brands
03.2023 - Current
- Monitor departmental forms for compliance to submissions rules and guidelines.
- Gather and reviewed current data to determine areas in need of improvement.
- Identifies issues of non-compliance and elevated reports to senior personnel.
- Inspect raw and in-processed materials to determine quality and any not meeting minimum standards.
- Audit activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Help maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
On-Site Supervisor
Surge Staffing
02.2022 - 01.2023
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Other duties as assigned.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier/Sales Associate
Sunrise
10.2018 - 12.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Call Center Customer Service Representative
ICF
08.2015 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate - Computer Business Administration
ITT Technical Institute
High Point, NC2014
High School Diploma -
Bassett High School
Bassett, VA06.2011
Skills
- Fast learner
- Customer Service
- Microsoft Office
- Multilingual
- Cash Handling
- Documentation
- Customer Satisfaction
- Sales Report Generation
- Client Relationships
- Scripted Calls
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Spanish
Native or Bilingual
Timeline
Quality Auditor
Cornerstone Building Brands
03.2023 - Current
On-Site Supervisor
Surge Staffing
02.2022 - 01.2023
Cashier/Sales Associate
Sunrise
10.2018 - 12.2021
Call Center Customer Service Representative
ICF
08.2015 - 09.2018
Associate - Computer Business Administration
ITT Technical Institute
High School Diploma -
Bassett High School
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