Amira Allen
Experienced Retail Sales Leader
Midlothian
Summary
Results-driven professional with strong background in merchandise management & customer service management. Known for implementing strategies to enhance customer experiences and drive sales, and fostering a culture of continuous improvement
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Five Below
Midlothian
05.2025 - 12.2025
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Developed guidelines for ordering, stocking, and merchandising to maintain visual standards and improve product presentation.
- Conducted regular audits of merchandise to maintain quality and presentation standards.
- Coordinated with vendors to ensure timely product deliveries and optimize supply chain processes.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Customer Experience Manager
Five Below
Midlothian
07.2024 - 05.2025
- Coached team members on best practices for delivering exceptional customer experiences, enhancing overall service quality.
- Created training materials and manuals for customer service staff, increasing knowledge and skills to improve service delivery.
- Analyzed customer feedback to pinpoint areas for service delivery improvement, informing strategic enhancements.
- Developed and implemented strategies to boost customer engagement and loyalty.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Sales Lead
Five Below
Midlothian
07.2021 - 07.2024
- Collaborated with management to implement promotional campaigns and seasonal events, enhancing customer engagement and driving sales.
- Trained new employees on sales techniques and store policies to ensure consistent performance across the team.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in planning and setting up merchandise displays to promote target products and attract customer traffic effectively.
- Oversaw daily operations, ensuring a clean and organized store environment.
Sales Associate
Five Below
Midlothian
08.2019 - 07.2021
- Guided customers in product selection and offered tailored recommendations to enhance shopping experience.
- Processed transactions quickly and accurately, ensuring positive customer interactions at checkout.
- Managed inventory levels and restocked shelves.
- Maintained store cleanliness and organized merchandise displays.
Education
High School Diploma -
Manchester High School
Midlothian, VA06-2021
Some College (No Degree) - Psychology
Virginia Commonwealth University
Richmond, VA06-2026
Skills
- Visual merchandising
- Inventory management
- Project management
- Workforce management
- Policy enforcement
- Product presentation
- Customer service
- Sales forecasting
Timeline
Merchandise Manager
Five Below
05.2025 - 12.2025
Customer Experience Manager
Five Below
07.2024 - 05.2025
Sales Lead
Five Below
07.2021 - 07.2024
Sales Associate
Five Below
08.2019 - 07.2021
High School Diploma -
Manchester High School
Some College (No Degree) - Psychology
Virginia Commonwealth University