Summary
Overview
Work History
Education
EXTRACURRICULAR ACTIVITIES
Timeline
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Amr (ah-mur) Tawfik

Arlington

Summary

Resourceful and results-driven professional with diverse experience across customer service, food preparation, landscaping, and pharmacy operations. Proven ability to lead teams, manage high-volume environments, and provide exceptional service in a variety of settings. Skilled in food and beverage preparation, landscaping operations, and pharmacy support, with a focus on efficiency, quality, and customer satisfaction. Strong multitasker with excellent communication and problem-solving skills, committed to maintaining safety, cleanliness, and operational excellence. Adept at managing both frontline customer interactions and behind-the-scenes tasks, including team leadership, training, and managing transactions.

Overview

8
8
years of professional experience

Work History

Barista (Seasonal)

Starbucks
03.2021 - 01.2025
  • Prepared and served a variety of beverages and food items according to Starbucks' quality standards, ensuring each order exceeds customer expectations for taste and presentation.
  • Greeted customers with a friendly and welcoming attitude, took accurate orders, and processed transactions efficiently, providing a seamless experience from start to finish.
  • Operated and maintained coffee brewing equipment, ensuring all machines were functioning properly and consistently producing high-quality drinks.
  • Maintained a clean and organized work area by following proper sanitation protocols and adhering to health and safety regulations to ensure a safe environment for both customers and team members.
  • Delivered excellent customer service by attentively addressing inquiries, resolving issues, and making recommendations, fostering a positive and enjoyable atmosphere for all customers.

Assistant Manager

Aqua Basin Landscaping Co.
09.2023 - 01.2024
  • Led a small team in various landscaping projects, including fence installation, pond construction, piping work, and electrical outdoor lighting, ensuring efficiency and high-quality results.
  • Operated machinery such as small excavators while adhering to safety protocols and maintaining a clean, organized work environment.
  • Worked long days in varying weather conditions, managing multiple tasks to ensure timely project completion and customer satisfaction.
  • Coordinated with clients to meet specific needs, providing excellent customer service and addressing any concerns to ensure a positive experience.
  • Supervised and trained team members, ensuring effective communication, safety practices, and smooth workflow on every job site.

Pharmacy Technician

CVS HEALTH
10.2022 - 09.2023
  • Managed over 100 prescription orders daily, ensuring accuracy and timely processing.
  • Supported pharmacists in medication preparation and distribution, following established procedures.
  • Utilized strong multitasking and communication skills to address customer inquiries both over the phone and in person.
  • Learned and applied pharmaceutical billing practices, including processing insurance claims and resolving discrepancies.
  • Coordinated with insurance providers to verify coverage and ensure proper billing.


Grill Cook

Chipotle
10.2020 - 01.2021
  • Worked in a fast-paced kitchen environment, preparing a variety of ingredients including fajitas, chicken, steak, carnitas, and both white and brown rice.
  • Demonstrated strong multitasking abilities, managing multiple food prep tasks simultaneously while maintaining organization and efficiency.
  • Utilized knife skills with precision for ingredient preparation, ensuring consistency and quality.
  • Adhered to strict food handling and safety standards, ensuring cleanliness and proper food storage throughout the shift.
  • Managed early shifts starting at 4 AM, maintaining focus and energy to ensure all prep tasks were completed on time and to the highest standard.

Park Attendant

Upton Hill Regional Park
04.2017 - 08.2019
  • Greeted and assisted park visitors, providing information on amenities, events, and rules while offering excellent hospitality to enhance their experience.
  • Managed parking services, directed vehicles to designated areas, and ensured smooth traffic flow during busy periods.
  • Oversaw daily operations of the batting cages and mini golf, including equipment maintenance, setting up for guests, and ensuring both areas were safe, clean, and fully functional.
  • Provided instruction and assistance to visitors using the batting cages and mini golf, ensuring a safe and enjoyable experience while maintaining an upbeat atmosphere.
  • Cleaned and maintained the park's pond, trained new attendants, handled cash and card transactions, and ensured cleanliness and safety throughout the park.

Education

Associate of General Studies - Computer Engineering

Northern Virginia Community College
Alexandria, VA
05-2026

High School Diploma -

Yorktown High School
Arlington, VA
02-2021

EXTRACURRICULAR ACTIVITIES

  • Computer Assembly
  • Weight Lifting
  • Air Force Junior ROTC
  • Anatomy and Nutritional Studies
  • Classical Piano
  • Personal Trainer

Timeline

Assistant Manager

Aqua Basin Landscaping Co.
09.2023 - 01.2024

Pharmacy Technician

CVS HEALTH
10.2022 - 09.2023

Barista (Seasonal)

Starbucks
03.2021 - 01.2025

Grill Cook

Chipotle
10.2020 - 01.2021

Park Attendant

Upton Hill Regional Park
04.2017 - 08.2019

Associate of General Studies - Computer Engineering

Northern Virginia Community College

High School Diploma -

Yorktown High School

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Amr (ah-mur) Tawfik