Amy Davis
Hampton
Summary
Experienced Verification Specialist III with extensive experience at Patient Advocate Foundation, excelling in identity and income verification. Proven ability to maintain accuracy in medical documentation and foster collaborative relationships. Strong attention to detail and exceptional communication skills, consistently exceeding quality assurance expectations. Committed to enhancing patient eligibility determination processes.
Seasoned Interviewer guides participants toward appropriate information outcomes. Accurately records answers with compassionate assistance throughout document completion. Maintains organized records for optimizing organizational convenience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Successfully completed full-time remote employment beginning March 2019 through end of employment.
Overview
28
28
years of professional experience
Work History
Verification Specialist III
Patient Advocate Foundation
04.2018 - 05.2025
- Verified patient information by analyzing existing information on file.
- Maintained strong knowledge of basic medical terminology to better understand programs offered.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Conducted interviews with patients to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Medical Transcriptionist
Orthopaedic and Spine Center
09.2002 - 04.2018
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Attended training associated with role to improve skills and boost speed.
- Recorded information using word processing, dictation and transcription software and equipment.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Medical Appointment Scheduler
Hampton Family Practice
08.2000 - 09.2002
- Answered inbound telephone calls to schedule office appointments for providers as well as completed outbound calls to other medical facilities to schedule outpatient appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Appointment Scheduler
Tidewater Heart Specialists
05.1998 - 08.2000
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Followed up with patients to reschedule missed appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Customer Service Representative
West Teleservices
10.1997 - 05.1998
- Answered incoming calls from customers collecting all required personal and billing information to complete orders.
- Provided excellent customer service and exceeded quality assurance goals monthly.
- Transferred escalated callers to supervisor when required.
Food Service Associate
Yogurt International
03.1997 - 09.1997
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers, answered questions, and accepted payments.
Education
Associate of Applied Science - Medical And Computer Information Technology
ECPI University
Newport News, VA12-1999
Skills
- Identity and income verification
- Medical documentation verification
- Patient contact
- Exceeded quality assurance expectations monthly
- Collaborative relationships
- Insurance terminology
- Medical terminology
- Document management
- Electronic medical records
- Data entry and review
- Attention to detail
- Data verification
- Communication and interpersonal skills
- Customer service
- Eligibility determination
Timeline
Verification Specialist III
Patient Advocate Foundation
04.2018 - 05.2025
Medical Transcriptionist
Orthopaedic and Spine Center
09.2002 - 04.2018
Medical Appointment Scheduler
Hampton Family Practice
08.2000 - 09.2002
Appointment Scheduler
Tidewater Heart Specialists
05.1998 - 08.2000
Customer Service Representative
West Teleservices
10.1997 - 05.1998
Food Service Associate
Yogurt International
03.1997 - 09.1997
Associate of Applied Science - Medical And Computer Information Technology
ECPI University
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