Amy Forbes
Customer Service Representive
Rocky Mount,VA
Summary
Dynamic customer service professional with proven success at Cornerstone Building Brands, adept at problem resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective communication and active listening. Skilled in CRM and team collaboration, contributing to a positive user experience and fostering a supportive work environment.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Cornerstine Building Brands
Rocky Mount, Virginia
04.2012 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing orders through the online quoting tool, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Records Clerk
Franklin County Sheriff's Office
Rocky Mount, Virginia
08.2001 - 12.2011
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and processing incoming warrants
- Created and maintained electronic filing system for quick and easy retrieval of records for the juvenile division
Education
No Degree - Business Management
Virginia Western Community College
Roanoke, VA 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Customer relations
Problem resolution
Team collaboration
Customer relationship management (CRM)
Relationship building
Timeline
Customer Service Representative
Cornerstine Building Brands
04.2012 - Current
Records Clerk
Franklin County Sheriff's Office
08.2001 - 12.2011
No Degree - Business Management
Virginia Western Community College
05.2001 -
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