Amy Hudson
Amherst
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ogden’s Grocery
05.2021 - 04.2022
- Prepared Weekly grocery and various vendor orders for the store.
- Payed out vendors for products
- Collected on past due accounts
- Daily deposits/logs
- Daily Inventory
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Made appropriate account corrections to resolve customer problems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Nursing Assistant
Carillion Roanoke Memorial Hospital
04.2020 - 05.2021
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- EKGs, Vitals and Bladder Scans.
- Associate experienced Telemetry Monitors, answering call bells, and measuring telemetry strips for providers.
Bakery Assistant Manager
Kroger
05.2017 - 06.2020
- Deli/Bakery Assistant Manager, managed employees on both sides.
- CAQ/ISO ordering on handheld
- Maintained schedules for both departments
- Completed inventories for departments, including all perishable items.
- Stocking and breaking truck orders.
- Cake decorating/Baking
- Pre-pack and stocking both departments
- Party Trays/Custom Orders
- Customer Service
- Developed and implemented cost-saving strategies to increase profitability of bakery operations.
- Maintained cleanliness standards within the bakery by conducting regular inspections.
Medical Office Manager
New London Family Practice
07.2009 - 12.2012
- After being employed for 6 months I was promoted to Medical Office Assistant Manager.
- Daily money log and deposit
- Allscripts-EMR
- Obtained authorization from insurance companies for services rendered by the physician’s office.
- Ordered additional supplies as needed to maintain adequate stock levels at all times.
- Demonstrated proficiency in Microsoft Office Suite applications including Word, Excel, and PowerPoint.
- Prepared documents such as invoices, receipts, payment plans, for distribution to appropriate parties.
- Provided administrative support to the medical office manager and other staff members.
- Trained and supervised new staff, providing orientation and training for new practices and procedures.
- Oversaw inventory to purchase needed medical and office supplies.
- Monitored physician schedules for best practices and coordinated physician availability with clinic needs.
- Resolved conflicts between staff members in a timely manner while maintaining professional standards.
- Monitored employee attendance records ensuring compliance with organizational guidelines.
- Answered telephones and directed calls to appropriate staff.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Ensured that all patient inquiries were answered promptly and professionally.
- Developed organizational skills to efficiently manage multiple tasks simultaneously.
- Assisted with scheduling appointments for patients using electronic health records system.
- Tracked trends in patient visits over time to identify areas of improvement within the practice.
- Handled incoming calls from patients seeking assistance or advice regarding their healthcare needs.
- Compiled statistical reports for management review.
- Assisted in managing patient records, ensuring accuracy and completeness of information.
Office Assistant/Assembly Technician
S&S Machine
08.2007 - 02.2009
- Utilized hand tools, power tools and precision measuring instruments to assemble parts with accuracy and speed.
- Assembled Bow releases for hunting.
- Processes Phone Orders
- Basic Office Duties- Data entry, sorting and filing of various paper documents.
- Performed component installation and set up and operated assembly equipment.
- Tested assembled products according to specifications before releasing them from production line.
Education
Bachelor of Science - Criminal Justice Business Management And Admin.
Liberty University
Lynchburg, VA05-2026
Certification - Medical Office
Miller Motte Technical College
05.2008
GED - undefined
Rustburg High School
06.2007
Skills
- Critical Thinking
- Time Management
- Office Management
- Excel Spreadsheets
- Microsoft Office
- Business Administration
- Planning and Prioritization
- EMR Systems
- Appointment Scheduling
- Insurance Claims
- Patient Referral
- Call center experience
- Microsoft Excel
- Team development
- Sales expertise
- Account management
- Clerical support
Timeline
Customer Service Representative
Ogden’s Grocery
05.2021 - 04.2022
Nursing Assistant
Carillion Roanoke Memorial Hospital
04.2020 - 05.2021
Bakery Assistant Manager
Kroger
05.2017 - 06.2020
Medical Office Manager
New London Family Practice
07.2009 - 12.2012
Office Assistant/Assembly Technician
S&S Machine
08.2007 - 02.2009
Certification - Medical Office
Miller Motte Technical College
GED - undefined
Rustburg High School
Bachelor of Science - Criminal Justice Business Management And Admin.
Liberty University
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