Amy Jacques
Woodbridge
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Always brings a positive attitude and skilled in creating exceptional customer experiences.
Overview
29
29
years of professional experience
Work History
Front Office Assistant
Goldfish Swim School
01.2022 - 12.2023
- Responsible for the daily processing of swimmer applications
- Implemented front desk daily chart to share and communicate between shifts
- Greeted customers with a smile while answering multi-line telephone
- Provided general office-wide administrative support including scanning, e-mailing, filing; and data entry- often high volumes with short lead time
- Maintained office supplies inventory by checking stock and ordering new supplies when needed
- Proficient in iClassPro software that is used to make student enrollments, scheduling, calendar management, pre-billing audits, and weekly and monthly reporting
- Performed customer relationship management leveraging Salesforce to make calls and send emails on identified customer leads
- Communicated with current and potential customers using text messages and ‘nudges ’using Podium software
Substitute Teacher (part-time)
Prince William County Schools
09.2018 - Current
- Provided instructional support for elementary and secondary schools following lesson plans
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Human Resources Payroll Specialist
Inova Medical Group
08.1999
- Ensured all payroll transactions were processed accurately and timely
- Developed ad hoc financial and operational reporting
- Managed workflows to ensure all payroll transactions are processed accurately and timely
- Delivered compliance training for all administrative (non-clinical) departments
- Ensured accurate processing and recording of company’s payroll, provided timely and accurate financial information, participate in daily data entry Payroll processing
- Processed employee benefits during new hire orientations and open enrollment periods
Receptionist
Cable News Network (CNN)
06.1996 - 08.1999
- Responsible for handling all incoming phone calls for reporters
- Responsible for greeting and facilitating in-studio guests
- Screened phone calls to ensure content and callers were appropriate to send to show producers
Education
Associate of Science -
Northern Virginia Community College
Woodbridge, VA01.2015
Skills
- Office Tools: Office 365 Suite (Word, Excel, PowerPoint); Google Docs
- Customer Relationship Management: Salesforce; iClassPro; Podium
- Scheduling appointments
- Attention to detail
- Initiative and proactivity
- Multitasking and organization
- Complaint resolution
- Customer service
- Documentation and recordkeeping
- Multi-line phone systems
- Data entry
Timeline
Front Office Assistant
Goldfish Swim School
01.2022 - 12.2023
Substitute Teacher (part-time)
Prince William County Schools
09.2018 - Current
Human Resources Payroll Specialist
Inova Medical Group
08.1999
Receptionist
Cable News Network (CNN)
06.1996 - 08.1999
Associate of Science -
Northern Virginia Community College
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