Amy Jones
Hopewell
Summary
Patient logistics specialist with expertise in coordinating transport and optimizing healthcare scheduling. Demonstrated success in enhancing operational efficiency and boosting patient satisfaction through effective communication and problem-solving skills. Proficient in managing medical documentation and promoting teamwork for seamless patient care delivery. Dedicated to providing exceptional service in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Patient Logistics Specialist
HCA
2025.10 - Current
- My responsibilities include organizing transport for patients, finding placement for patients, troubleshooting, downloading documents, communicating with multiple medical professionals, maintaining organized, time management, assigning tasks to peers, and coordinating patient care.
- Coordinated supply chain processes to ensure timely delivery of medical supplies.
- Managed inventory levels and maintained accurate records for optimal stock management.
- Collaborated with vendors to negotiate contracts and secure favorable terms.
Scheduling Coordinator
PRIME CARE FAMILY PRACTICE
2021.12 - 2025.10
- My responsibilities included answering phones, patient care, coordinating seven providers' schedules for appointments, trouble shooting with patients, and problem solving.
- Coordinated patient appointments for multiple healthcare providers and services.
- Managed scheduling conflicts to ensure efficient use of resources.
- Communicated with patients regarding appointment details and changes.
Patient Registration
RICHMOND SHARED SERVICE CENTER
2020.08 - 2021.12
- Maintained a clean and organized work environment.
- Provided assistance with completing paperwork related to new patient registration or existing patient updates.
- Participated in meetings and conferences related to patient registration matters.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
Registration
HCA
2017.11 - 2020.08
- Created and upheld a clean work environment, registered patients in clinical and emergency departments, worked closely with doctors and nurses, managed phone communications, and facilitated patient satisfaction.
- Prepared registration tables prior to the start of special events.
- Provided assistance with registration paperwork during new patient intakes.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
Cashier
agri supply
2016.06 - 2017.06
- Executed tasks related to workspace cleanliness, payment handling, customer service, and customer assistance.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized checkout area to enhance customer experience and satisfaction.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
Hostess
UPPER BRANDON PLANTATION
2009.03 - 2016.06
- Supported guests, worked alongside team members, and ensured a tidy work environment.
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations efficiently to optimize seating arrangements.
- Coordinated with servers to maintain smooth dining flow.
Education
associates of science -
RICHARD BLAND
Petersburg, VA06.2005
DIPLOMA -
CHHS
06.2003
Some College (No Degree) - Clinical Licensed Social Worker
LIBERTY UNIVERSTY
Lynchburg, VASkills
- Teamwork and collaboration
- Patient transport logistics
- Medical document processing
- Healthcare scheduling
- Customer service expertise
- Microsoft navigation
- Motivation for learning
- Communication proficiency
- Problem solving
- Technology adaptability
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Task delegation
- Appointment coordination
- Customer service
- Increasing efficiency and productivity
- Documentation skills
- Coordinating transportation
- Documentation management
- Client relations
- Efficiency improvement
Timeline
Patient Logistics Specialist
HCA
2025.10 - Current
Scheduling Coordinator
PRIME CARE FAMILY PRACTICE
2021.12 - 2025.10
Patient Registration
RICHMOND SHARED SERVICE CENTER
2020.08 - 2021.12
Registration
HCA
2017.11 - 2020.08
Cashier
agri supply
2016.06 - 2017.06
Hostess
UPPER BRANDON PLANTATION
2009.03 - 2016.06
associates of science -
RICHARD BLAND
DIPLOMA -
CHHS
Some College (No Degree) - Clinical Licensed Social Worker
LIBERTY UNIVERSTY