Amy Patterson
Moneta
Summary
Results-driven assistant manager with a focus on optimizing store operations. Expertise in inventory management, multitasking, and training new staff to improve service quality. Committed to driving sales growth and enhancing customer experiences.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Dollar General Market
Huddleston, VA
07.2025 - Current
- Assisted in daily operations to enhance store efficiency and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Trained new team members on store policies and customer service standards.
- Collaborated with management to implement effective merchandising strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Worked diligently to keep all planograms and resets current.
Instacart Shopper
Instacart Shoppers
Moneta, VA
11.2019 - Current
- Coordinated efficient grocery shopping and delivery processes to enhance customer satisfaction.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Bartender
Fork In The Market
Roanoke, VA
05.2016 - 07.2019
- Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
- Trained new staff on bar operations, ensuring adherence to service standards and safety protocols.
- Managed inventory levels, implementing systems for ordering and waste reduction.
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction rates.
Server
Olive Garden Restaurant
Roanoke, VA
06.2012 - 09.2016
- Delivered exceptional customer service by efficiently managing multiple tables and addressing guest needs promptly.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy, enhancing overall dining experience.
- Trained and mentored new servers on menu knowledge, service standards, and operational procedures to improve team performance.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Manager
IHOP
Salem, VA
03.2006 - 06.2012
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated comprehensive training for front-of-house and back-of-house teams at two newly opened locations.
- Collaborated with General Manager to streamline weekly food ordering processes.
- Organized weekly schedules for over 20 employees, ensuring optimal coverage and efficiency.
- Assisted in daily cash balancing to maintain precise financial records. Processed daily bank deposits to facilitate prompt access to funds. Aided financial operations through careful record-keeping.
Education
Associate of Science - General Studies
Virginia Western Community College
Roanoke, VA05.2014
High School Diploma -
George Wythe High School
Wytheville, VA05.1996
Skills
- Money handling
- Staff training and development
- Retail operations
- Sales strategies
- Orientation and training
- Policy enforcement
- Sales reporting
- Schedule oversight
- Multitasking and organization
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
Dollar General Market
07.2025 - Current
Instacart Shopper
Instacart Shoppers
11.2019 - Current
Bartender
Fork In The Market
05.2016 - 07.2019
Server
Olive Garden Restaurant
06.2012 - 09.2016
Assistant Manager
IHOP
03.2006 - 06.2012
Associate of Science - General Studies
Virginia Western Community College
High School Diploma -
George Wythe High School