Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY POWELL

Amherst

Summary

Dynamic professional with a proven track record at UVA Health, excelling in critical thinking and conflict resolution. Adept at fostering collaboration and enhancing customer service, I have successfully trained staff and managed operations, ensuring a welcoming environment and effective problem-solving. Committed to driving results and improving team performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Welcome Desk Manager

Central Virginia Community College
Lynchburg
07.2025 - Current
  • Greet students, and ensure a welcoming atmosphere at the front desk.
  • Manage scheduling, and coordinate appointments for staff and students.
  • Train new staff on customer service protocols and welcome procedures.
  • Handle student complaints with professionalism and empathy, resolving issues promptly.
  • Fulfill purchasing orders for the department within budget.
  • Hire staff and manage their schedules.
  • Answer phones, and ensure student issues are resolved.
  • Assist with events on campus, with advertising and organizing materials.
  • Run reports and update student accounts.

Business Owner-Retail

The Dandy Daisy, LLC
Lynchburg
01.2023 - Current
  • Developed retail business specializing in vitamin, mineral, and herbal supplements.
  • Established partnerships with local entrepreneurs to expand product offerings.
  • Enhanced website development and business analytics skills throughout entrepreneurial journey.
  • Provided education on chronic illness statistics to inform customers.

Registered Respiratory Therapist, Clin 3

UVA Health
01.2011 - 01.2022
  • Worked with a multidisciplinary team to establish care plans, managed ventilators, airway management, set up different breathing devices/therapy administration, provided education, emergency response, cardiopulmonary resuscitation, administered breathing medications, troubleshot equipment, calibrated machines, trained new hires, taught students, conducted education seminars for new residents and nurses, served as backup supervisor, and acted as charge therapist.

Server/Bartender/Manager

Red Lobster
01.2004 - 01.2011
  • Delivered comprehensive service to guests while executing bartender duties.
  • Promoted to Service Professional, assisting managers with guest complaints and cash handling.
  • Ensured smooth operations by addressing issues promptly and efficiently.

Education

Bachelor of Science - Public Health

SOUTHERN NEW HAMPSHIRE UNIVERSITY
01.2020

Associate of Applied Science - Respiratory Therapy

CENTRAL VIRGINIA COMMUNITY COLLEGE
01.2011

Skills

  • Communication skills
  • Positive attitude
  • Customer service
  • Leadership
  • Critical thinking
  • Problem solving
  • Diversity engagement
  • Collaboration and teamwork
  • Microsoft Office 365
  • Conflict resolution
  • Microsoft Office
  • Google Workspace

Certification

  • ADULT CRITICAL CARE SPECIALIST, 01/01/2014
  • REGISTERED RESPIRATORY THERAPIST, 01/01/2011

Timeline

Welcome Desk Manager

Central Virginia Community College
07.2025 - Current

Business Owner-Retail

The Dandy Daisy, LLC
01.2023 - Current

Registered Respiratory Therapist, Clin 3

UVA Health
01.2011 - 01.2022

Server/Bartender/Manager

Red Lobster
01.2004 - 01.2011

Bachelor of Science - Public Health

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Associate of Applied Science - Respiratory Therapy

CENTRAL VIRGINIA COMMUNITY COLLEGE

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