Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Raflo

Gainesville

Summary

Dynamic Real Estate Transaction Coordinator at BHHS PenFed Realty, adept at deadline management and enhancing customer satisfaction. Expert in MLS systems and property research, I successfully resolved transaction issues, ensuring seamless processes from contract to close. Proven ability to communicate effectively with clients and stakeholders, driving operational excellence in real estate transactions.

Overview

31
31
years of professional experience

Work History

Real Estate Transaction Coordinator

BHHS PenFed Realty
Gainesville
05.2015 - 03.2025
  • Organized and managed multiple deadlines for each transaction involved in the process.
  • Communicated effectively with clients, agents and other parties involved in the transaction.
  • Resolved issues that may arise throughout the transaction process.
  • Answered questions from clients about their transactions and provided additional information as needed.
  • Maintained accurate records of all transaction activities in a timely manner.
  • Provided timely updates on status changes to stakeholders in each transaction.
  • Monitored progress of each transaction from contract to close.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Entered listing agreements into MLS and managed lockboxes through Sentrilock for efficient property access.
  • Coordinated essential inspections and document orders, including termite, well, and septic, ensuring compliance and readiness for transactions.
  • Utilized Qualia to streamline the delivery of closing documents to settlement companies and facilitated agent reviews via Zillow.

Field Operations Assistant

PMI Mortgage Insurance Co
Chantilly
11.1997 - 06.2004
  • Supported VP of Underwriting, Manager of Sales, and Regional Underwriting Manager with administrative tasks, enhancing operational efficiency.
  • Coordinated and processed mortgage insurance applications for the sales team, ensuring timely and accurate submissions.
  • Assisted in budget planning for 7 Regional Underwriting Managers, contributing to effective financial management.

Office Manager

TMP Worldwide
Annandale
07.1994 - 11.1997
  • Supported advertising executives and creative staff by facilitating smooth operations and ensuring timely project completion.
  • Coordinated the shipment of advertising materials to newspapers, maintaining accuracy and adherence to deadlines.
  • Organized and assisted ad writers and artists, enhancing workflow efficiency and deadline management.

Education

Bachelor of Science - Psychology

Radford University
Radford, VA
06-1994

Skills

  • MLS systems
  • Deadline management
  • Property research
  • Listing coordination
  • Inspection scheduling
  • Repair negotiations
  • Microsoft office
  • Real estate software

References

References available upon request.

Timeline

Real Estate Transaction Coordinator

BHHS PenFed Realty
05.2015 - 03.2025

Field Operations Assistant

PMI Mortgage Insurance Co
11.1997 - 06.2004

Office Manager

TMP Worldwide
07.1994 - 11.1997

Bachelor of Science - Psychology

Radford University

Similar Profiles

CREATE PROFILE
Amy Raflo