AMY SANDERS
Spotsylvania
Summary
Detail-oriented and organized professional seeking an administrative position to utilize strong typing skills, accuracy, and attention to detail in maintaining and updating information systems efficiently and effectively.
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
16
16
years of professional experience
Work History
FOH Manager
Vitos Italian grill
07.2021 - Current
- Handles all ordering needs for Front of House
- Handle all front of house inventories
- Created and Published all Front of House schedules
- Responsible for full cash accountability
- Ensured shifts ran smoothly and effectively
- Oversaw daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
Assistant Manager
Panera Bread
08.2015 - 03.2021
- Responsible for ensuring shift ran smoothly and effectively
- Superb interpersonal skills and exceptional ability to relate with customers
- Confirm with customers to make sure that they are enjoying food and take action to correct any troubles
- Effective communication in person and over the phone
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Led team in daily operational performance, ensuring exceptional customer service standards.
Assistant Restaurant Manager
Uno's Chicago Grill
06.2010 - 07.2015
- Assisted in daily operations to ensure efficient service and customer satisfaction.
- Developed training materials for new staff, enhancing onboarding process effectiveness.
- Implemented inventory management systems to reduce waste and streamline ordering processes.
- Coordinated scheduling for team members, optimizing labor costs and coverage during peak hours.
- Led monthly performance reviews to identify areas for improvement among staff members.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06-2000
Skills
- Experience in management
- Excellent interpersonal skills and customer service
- Handle banking procedures
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Reservation handling
- Point of sale systems
- Promotions management
- Table management
- Policy enforcement
- Order accuracy
- Training and mentoring
- Health and safety regulations
- Training and coaching
- Quality control
Timeline
FOH Manager
Vitos Italian grill
07.2021 - Current
Assistant Manager
Panera Bread
08.2015 - 03.2021
Assistant Restaurant Manager
Uno's Chicago Grill
06.2010 - 07.2015
High School Diploma -
Spotsylvania High School