Amy Stanley
Clintwood
Summary
Dedicated mental health professional with extensive experience at Dickenson County Behavioral Health Services. Skilled in patient support and conflict de-escalation, I developed individualized care plans that significantly improved client well-being. My proactive approach and strong communication skills fostered collaboration within multidisciplinary teams, enhancing treatment outcomes and client satisfaction.
Overview
5
5
years of professional experience
Work History
Mental Health Worker / DSP
Dickenson County Behavioral Health Services
10.2024 - Current
- Assisted clients in daily activities to promote independence and improve quality of life.
- Supported mental health assessments by gathering relevant client information and observations.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Educated clients on coping strategies and stress management techniques for improved well-being.
Personal Care Assistant
The Blake by QSL Management
07.2024 - 10.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with clients to understand their needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Maintained cleanliness and organization of client living spaces, promoting hygiene.
Residential Aide
Dickenson County Behavioral Health Services
03.2023 - 04.2024
- Assisted residents with daily living activities to enhance comfort and independence.
- Monitored resident behavior and reported changes to healthcare professionals for timely interventions.
- Collaborated with team members to implement individualized care plans tailored to resident needs.
- Provided emotional support and companionship, fostering a positive environment for residents.
Member Service Specialist
Sam's Club
07.2022 - 02.2023
- Assisted members with account inquiries and service-related issues to enhance satisfaction.
- Processed membership applications and maintained accurate records in database systems.
- Collaborated with team to execute promotional campaigns, driving member engagement and retention.
- Trained new staff on customer service protocols and system navigation for improved performance.
Behavioral Therapist
Blue Mountain Therapy
11.2021 - 07.2022
- Developed individualized treatment plans to address client behavioral needs.
- Implemented evidence-based interventions to promote skill acquisition and emotional regulation.
- Collaborated with multidisciplinary teams to enhance client care and progress tracking.
- Monitored client progress, adjusting strategies based on ongoing assessments and feedback.
Front End Manager
Food City
07.2020 - 10.2021
- Led front-end team to enhance customer experience through effective coaching and mentorship.
- Developed and implemented operational processes to streamline workflow and improve efficiency.
- Managed inventory levels, ensuring optimal product availability and reducing stock discrepancies.
- Analyzed customer feedback to refine service strategies and drive continuous improvement initiatives.
Education
Associate of Applied Science - Respiratory Therapy
Mountain Empire Community College
Big Stone Gap, VA12-2023
Associate of Science - Science
Mountain Empire Community College
Big Stone Gap05-2022
Skills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
Timeline
Mental Health Worker / DSP
Dickenson County Behavioral Health Services
10.2024 - Current
Personal Care Assistant
The Blake by QSL Management
07.2024 - 10.2024
Residential Aide
Dickenson County Behavioral Health Services
03.2023 - 04.2024
Member Service Specialist
Sam's Club
07.2022 - 02.2023
Behavioral Therapist
Blue Mountain Therapy
11.2021 - 07.2022
Front End Manager
Food City
07.2020 - 10.2021
Associate of Applied Science - Respiratory Therapy
Mountain Empire Community College
Associate of Science - Science
Mountain Empire Community College