Amy Thiel
Richmond
Summary
Dynamic food service professional with experience in fast-paced dining environments. Known for exceptional communication and team collaboration skills, contributing to seamless operations and enhancing customer satisfaction. Ready to drive efficiency in dining crew workflow.
Overview
32
32
years of professional experience
37
37
years of post-secondary education
Work History
Thiel: Front of House Food Server
Leonardo's Pizza Cafe
Richmond
03.2025 - 11.2025
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Assisted with setting up and cleaning dining area before and after shifts.
Front of House Server Host
TGIF Fridays
Williamsburg
01.2023 - 12.2023
- Managed guest seating and waitlist efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions accurately while processing payments promptly.
Thiel: Front of House Food Server
Bonefish Grill Restaurants
Williamsburg
01.2022 - 07.2022
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained knowledge of menu items to assist customers effectively.
McDonalds Crew Member
Mcdonalds USA
Norfolk
03.2015 - 07.2017
- Provided friendly customer service, taking orders and processing payments efficiently.
- Followed health and safety regulations to ensure a safe dining environment for guests.
- Engaged with customers to address inquiries and resolve issues promptly and courteously.
Thiel: Server
Phillips Seafood
Norfolk
06.1993 - 08.1994
- Processed customer payments efficiently using point-of-sale systems.
- Recommended menu items based on guest preferences and dietary needs.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
Bachelor of Arts - History
James Madison University
Harrisonburg, VA 09.1988 - 12.2025
Skills
- Communication skills
- Time management
- Team collaboration
- Customer service
- Dining customer service
- Menu memorization
- Daily specials memorization
- Food presentation
- Salad preparation
- Dining crew workflow optimization
- Food safety practices
Affiliations
- Food Network Devotee
- Print Media and Food Bogger
Timeline
Thiel: Front of House Food Server
Leonardo's Pizza Cafe
03.2025 - 11.2025
Front of House Server Host
TGIF Fridays
01.2023 - 12.2023
Thiel: Front of House Food Server
Bonefish Grill Restaurants
01.2022 - 07.2022
McDonalds Crew Member
Mcdonalds USA
03.2015 - 07.2017
Thiel: Server
Phillips Seafood
06.1993 - 08.1994
Bachelor of Arts - History
James Madison University
09.1988 - 12.2025