Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Wride-Graney

Richmond,VA

Summary

Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones. Proficient in MS Office applications and Google Workspace.

Overview

32
32
years of professional experience

Work History

Program Manager/HPS Standards Coordinator

Burk & Associates
03.2015 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Case Manager

Loudoun County Mental Health
01.2012 - 01.2015
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Established and maintained relationships with key stakeholders. Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Assessed community needs and identified resources for social and community service programs.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Vocational Specialist

Loudoun County
01.2003 - 01.2008
  • Conducted ongoing placement assistance by preparing resumes and helping clients develop appropriate interviewing skills.
  • Conducted comprehensive labor market research to identify potential job opportunities for clients based on their unique skills and interests.
  • Developed customized career plans for clients, resulting in improved job placement rates.
  • Promoted a positive work environment, effectively managing conflicts and resolving issues among both staff members and clients.
  • Evaluated the effectiveness of vocational services provided, implementing necessary improvements for optimal client satisfaction.
  • Engaged in vocational exploration to help clients identify work skills and aptitudes.
  • Served as a liaison between clients, employers, and other stakeholders, facilitating open communication and addressing any potential issues that arose during the placement process.
  • Maintained up-to-date knowledge regarding industry trends and employment opportunities within the local region, effectively guiding clients toward suitable job prospects.

Patient Registration

Value Behavioral Health
03.1993 - 03.1994
  • Responsible for registering all inpatient and alternative level of care cases. Screen admission and pre-admission for eligibility. Provide accurate benefit information.
  • Educate hospital personnel and substance abuse providers about procedures; answer and resolve questions concerning in-network or out of network benefits.
  • Facilitated coordination of in-network care options. Provide out- of network approvals on inpatient admissions.
  • Streamlined the patient registration process for improved efficiency and reduced wait times.

Education

Bachelor of Arts - Psychology, With Minor in Business Administration

St John Fisher College
Rochester, NY

Skills

  • Effective problem resolution
  • Project execution management
  • Meticulous attention to detail
  • Experienced with MS Office tools
  • Active listening skills
  • Proficient task organization
  • Versatile in dynamic environments
  • Effective client communication
  • Effective decision-making
  • Experienced with Adobe software
  • Proficient in Google Workspace

Timeline

Program Manager/HPS Standards Coordinator

Burk & Associates
03.2015 - Current

Case Manager

Loudoun County Mental Health
01.2012 - 01.2015

Vocational Specialist

Loudoun County
01.2003 - 01.2008

Patient Registration

Value Behavioral Health
03.1993 - 03.1994

Bachelor of Arts - Psychology, With Minor in Business Administration

St John Fisher College

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Amy Wride-Graney